tanishka
New member
- Institute Name
- Planet spark
- Customer Care Number
- 8047193333
- Loss Amount
- 41000
- Ratings
- Opposite Party Address
- Gurgaon sector 39
Subject
Urgent Refund Request – No Classes Provided for Tanishka Despite Payment and EMI
Dear PlanetSpark Support Team,
I am writing to raise a serious complaint regarding the enrollment of my child, Tanishka.
I have already paid approximately ₹9,000 towards the PlanetSpark program, and I was also made to opt for an EMI/loan facility, with an EMI of approximately ₹2,200 per month.
At the time of enrollment, I was informed that my child's classes would start from Monday. However, today is Saturday and not a single class has been provided to my child.
Despite repeatedly trying to contact your team:
No class has been scheduled or provided.
I am not receiving proper calls or responses from your team.
My complaints are only being assigned Ticket IDs.
Merely generating Ticket IDs without providing an actual resolution is not acceptable.
I have already communicated that I do not wish to continue with the program and want a refund.
Since no classes have been provided to my child, I request you to cancel the enrollment immediately and initiate the refund of the amount paid by me. I also request you to provide written confirmation regarding the cancellation of the associated EMI/loan arrangement and ensure that I am not unfairly charged for a service that has not been provided.
Please treat this email as my formal written refund and cancellation request.
If I do not receive a proper written response and resolution within a reasonable time, I will be compelled to escalate the matter through the National Consumer Helpline and the appropriate Consumer Commission, along with all supporting evidence, including payment records, EMI/loan documents, screenshots, ticket IDs, and communication records.
I request you to resolve this matter immediately and confirm:
Cancellation of Tanishka's enrollment.
Refund process and refund amount.
Cancellation/closure of the associated EMI/loan arrangement, wherever applicable.
Written confirmation that no further payment will be demanded for classes that have not been provided.
I expect a prompt and written resolution instead of another Ticket ID without any actual action.
Regards,
Tarun Kumar
Parent/Guardian of Tanishka
Urgent Refund Request – No Classes Provided for Tanishka Despite Payment and EMI
Dear PlanetSpark Support Team,
I am writing to raise a serious complaint regarding the enrollment of my child, Tanishka.
I have already paid approximately ₹9,000 towards the PlanetSpark program, and I was also made to opt for an EMI/loan facility, with an EMI of approximately ₹2,200 per month.
At the time of enrollment, I was informed that my child's classes would start from Monday. However, today is Saturday and not a single class has been provided to my child.
Despite repeatedly trying to contact your team:
No class has been scheduled or provided.
I am not receiving proper calls or responses from your team.
My complaints are only being assigned Ticket IDs.
Merely generating Ticket IDs without providing an actual resolution is not acceptable.
I have already communicated that I do not wish to continue with the program and want a refund.
Since no classes have been provided to my child, I request you to cancel the enrollment immediately and initiate the refund of the amount paid by me. I also request you to provide written confirmation regarding the cancellation of the associated EMI/loan arrangement and ensure that I am not unfairly charged for a service that has not been provided.
Please treat this email as my formal written refund and cancellation request.
If I do not receive a proper written response and resolution within a reasonable time, I will be compelled to escalate the matter through the National Consumer Helpline and the appropriate Consumer Commission, along with all supporting evidence, including payment records, EMI/loan documents, screenshots, ticket IDs, and communication records.
I request you to resolve this matter immediately and confirm:
Cancellation of Tanishka's enrollment.
Refund process and refund amount.
Cancellation/closure of the associated EMI/loan arrangement, wherever applicable.
Written confirmation that no further payment will be demanded for classes that have not been provided.
I expect a prompt and written resolution instead of another Ticket ID without any actual action.
Regards,
Tarun Kumar
Parent/Guardian of Tanishka