Poco f6 Screen Damage Protection not claimed extra demand

S

Sandeep11

New member
Model
Poco f6 5G 12GB 256GB
Dealer Name
Kulbhushan Khatoi
Company Name
2. Jeeves Consumer Services Pvt. Ltd. L-169, 13th Cross, 5th Main, Sector-6, HSR Layout, Bangalore – 560102 …Opposite Parties
Customer Care Number
044-66904690,
Loss Amount
29000
Ratings
1.00 star(s)
Opposite Party Address
2. Jeeves Consumer Services Pvt. Ltd.
L-169, 13th Cross, 5th Main, Sector-6,
HSR Layout, Bangalore – 560102
…Opposite Parties
1. The complainant purchased a POCO F6 5G mobile phone from Flipkart on 15.02.2025 along with a Screen Damage Protection Plan worth ₹899 sold by Jeeves Consumer Services Pvt. Ltd.


2. On 10.03.2025, the mobile phone’s touch screen got damaged.


3. The complainant filed a claim with Jeeves on 12.03.2025. Despite the protection plan, Jeeves demanded ₹1500 as processing charges, which the complainant paid on 14.03.2025. Thereafter, the phone was collected.


4. On 18.03.2025, the complainant received a Razorpay link demanding ₹19,999 more without prior intimation.


5. On 20.03.2025, the complainant contacted customer care but no satisfactory resolution was provided.




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Reliefs Sought

Refund of ₹1500 paid towards repair/processing charges.

Immediate return of the complainant’s phone in the same condition as collected.

Action against wrongful demand of ₹19,999.

Suitable compensation for harassment, mental agony, and deficiency in service.

Any other relief deemed fit by this Hon’ble Commission.
 

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Hello @Sandeep11

We have carefully reviewed all the details and documents you have submitted regarding your complaint. Based on our thorough evaluation, we regret to inform you that the only viable option left is to file a case before the nearest District Consumer Disputes Redressal Forum.

Process to File a Consumer Complaint Online:​

You can file the case through the online e-Jagriti portal: e-jagriti Platform: Ministry of Consumer Affairs, Food, and Public Distribution, Government of India

List Documents Required for Filing the Case:​

To initiate your complaint, the following documents need to be submitted:
  1. Index – A list of all enclosures/documents attached.
  2. Memo of Parties – Details of the complainant(s) and respondent(s).
  3. Affidavit – A sworn statement verifying the contents of the complaint.
  4. List of Events / Chronology – A timeline of key events related to the issue.
  5. Supporting Documents – Invoices, receipts, communication proofs, warranty cards, etc.
 
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