ashishUT
New member
- Company Name
- Zepto
- Product Name
- Multiple products as per the screenshot
- Loss Amount
- 26
- Ratings
Dear Zepto Customer Grievance Officer,
I am Ashish, a resident of Saket, New Delhi, and have been a user of Zepto Priority since its launch in my area approximately three months ago. During this period, I have been paying approximately ₹100–₹150 per month towards the Priority membership.
I am hereby raising a formal complaint regarding an apparent instance of differential pricing for the same product at the same point in time.
I have attached screenshots captured at/around the same time, which demonstrate that the same product was being offered/displayed at different prices. The discrepancy is particularly concerning as I am a paying Priority member.
I request Zepto to provide a clear and specific explanation regarding the basis on which such differential pricing was applied.
As a consumer and a paying member, I am entitled to transparency regarding the pricing of products offered to me. An unexplained difference in the price of an identical product at the same time raises serious concerns regarding transparency, fairness and potential unfair trade practices.
I therefore request Zepto to treat this communication as a formal consumer grievance and provide a reasoned response addressing each of the above points.
Please also preserve and provide, if requested, the relevant transaction/pricing records associated with my account for the concerned product and time period, so that the basis of the price displayed to me can be independently understood.
I would appreciate a written resolution of this complaint within a reasonable period. In the absence of a satisfactory response or resolution, I reserve my right to pursue the matter before the appropriate consumer grievance/redressal forum and other competent authorities, as may be available to me under applicable law.
The relevant screenshots are enclosed as documentary evidence in support of this complaint.
I expect Zepto to investigate this matter objectively and provide a specific, transparent and reasoned response rather than a standard or generic customer-support reply.
Yours faithfully,
Ashish
Saket, New Delhi
Zepto Priority Member
I am Ashish, a resident of Saket, New Delhi, and have been a user of Zepto Priority since its launch in my area approximately three months ago. During this period, I have been paying approximately ₹100–₹150 per month towards the Priority membership.
I am hereby raising a formal complaint regarding an apparent instance of differential pricing for the same product at the same point in time.
I have attached screenshots captured at/around the same time, which demonstrate that the same product was being offered/displayed at different prices. The discrepancy is particularly concerning as I am a paying Priority member.
I request Zepto to provide a clear and specific explanation regarding the basis on which such differential pricing was applied.
As a consumer and a paying member, I am entitled to transparency regarding the pricing of products offered to me. An unexplained difference in the price of an identical product at the same time raises serious concerns regarding transparency, fairness and potential unfair trade practices.
I therefore request Zepto to treat this communication as a formal consumer grievance and provide a reasoned response addressing each of the above points.
Please also preserve and provide, if requested, the relevant transaction/pricing records associated with my account for the concerned product and time period, so that the basis of the price displayed to me can be independently understood.
I would appreciate a written resolution of this complaint within a reasonable period. In the absence of a satisfactory response or resolution, I reserve my right to pursue the matter before the appropriate consumer grievance/redressal forum and other competent authorities, as may be available to me under applicable law.
The relevant screenshots are enclosed as documentary evidence in support of this complaint.
I expect Zepto to investigate this matter objectively and provide a specific, transparent and reasoned response rather than a standard or generic customer-support reply.
Yours faithfully,
Ashish
Saket, New Delhi
Zepto Priority Member
