animeshprakash
New member
- Seller Name
- Pepperfry
- Company Name
- Pepperfry Limited
- Product Name
- Leston Upholstered Fabric Lounge Chair in Teal Colour
- Website Name
- https://www.pepperfry.com/
- Customer Care Number
- 022-61167367
- Loss Amount
- 15908
- Ratings
- Opposite Party Address
- Pepperfry Limited
06 GBD Industrial Building No. 6, Survey No. 35,
Off Village Vikhroli, C.T.S. No. 31, Pirojsha Nagar,
Vikhroli West, Mumbai, Maharashtra - 400079.
CIN: U74990MH2011PLC220126
Dear Sir/ Madam,
I placed an online order with Pepperfry for the "Leston Upholstered Fabric Lounge Chair in Teal Colour" (SKU: FN2260117-S-PM36588) on 09 August 2026. The invoice value of the product is ₹15,908, which was paid in full at the time of purchase.
However, although Pepperfry's website currently reflects the order status as "Delivered," I have not received the product. Upon checking the order status on 20 August 2026, I was shocked to discover that the item had been marked as delivered despite there being no delivery made to me.
I immediately raised the issue with Pepperfry's Customer Service team on 21 August 2026. I was informed that the matter would be resolved within 72 hours. Unfortunately, despite the lapse of the stated SLA, I have not received any satisfactory response, clarification, or resolution from the company.
During my communication with their support team, I clearly requested that they either:
- Confirm the actual delivery date and ensure the product is delivered without further delay; or
- Refund the full amount of ₹15,908 paid by me.
Despite repeated follow-ups, Pepperfry has failed to provide a definite resolution. I possess the complete email correspondence documenting my efforts to resolve the matter directly with the company.
Additionally, Pepperfry's customer care helpline has been largely inaccessible, as calls are continuously kept in queue without any meaningful opportunity to speak with a representative. This has caused considerable inconvenience, frustration, and a complete lack of confidence in their customer support process.
I also expressly informed the company that failure to provide a satisfactory resolution within the committed SLA would compel me to seek redress through the Consumer Forum. Regrettably, my concerns have not been addressed, leaving me with no option but to approach the Consumer Forum for intervention.
I respectfully request your assistance in directing the company to either deliver the ordered product immediately or refund the entire amount paid, along with appropriate compensation for the inconvenience, mental distress, and time wasted in pursuing this matter.
Regards,
Animesh Prakash
I placed an online order with Pepperfry for the "Leston Upholstered Fabric Lounge Chair in Teal Colour" (SKU: FN2260117-S-PM36588) on 09 August 2026. The invoice value of the product is ₹15,908, which was paid in full at the time of purchase.
However, although Pepperfry's website currently reflects the order status as "Delivered," I have not received the product. Upon checking the order status on 20 August 2026, I was shocked to discover that the item had been marked as delivered despite there being no delivery made to me.
I immediately raised the issue with Pepperfry's Customer Service team on 21 August 2026. I was informed that the matter would be resolved within 72 hours. Unfortunately, despite the lapse of the stated SLA, I have not received any satisfactory response, clarification, or resolution from the company.
During my communication with their support team, I clearly requested that they either:
- Confirm the actual delivery date and ensure the product is delivered without further delay; or
- Refund the full amount of ₹15,908 paid by me.
Despite repeated follow-ups, Pepperfry has failed to provide a definite resolution. I possess the complete email correspondence documenting my efforts to resolve the matter directly with the company.
Additionally, Pepperfry's customer care helpline has been largely inaccessible, as calls are continuously kept in queue without any meaningful opportunity to speak with a representative. This has caused considerable inconvenience, frustration, and a complete lack of confidence in their customer support process.
I also expressly informed the company that failure to provide a satisfactory resolution within the committed SLA would compel me to seek redress through the Consumer Forum. Regrettably, my concerns have not been addressed, leaving me with no option but to approach the Consumer Forum for intervention.
I respectfully request your assistance in directing the company to either deliver the ordered product immediately or refund the entire amount paid, along with appropriate compensation for the inconvenience, mental distress, and time wasted in pursuing this matter.
Regards,
Animesh Prakash