Hello
@srinivas
I'm sorry to hear about the challenges you've faced with AJIO regarding your refund. Based on the information you've provided, it appears that despite returning the product and providing proof of delivery, the refund has not been processed. Let's address your concerns systematically and outline the steps to seek redressal.
Summary of Your Complaint
- Complainant: Srinivasa
- Seller: AJIO
- Product: Men ED570 Edifice EFR-526L-2CVUDF Blue Analog Dial Blue Leather Band Watch
- Order Number: FN4005601920
- Return Details:
- Self-returned on April 12, 2025, as AJIO could not collect the product.
- Delivered on April 16, 2025, via The Professional Couriers (Consignment No. TMR3518568).
- Proof of Delivery (POD) with signature emailed to AJIO customer care.
- Issue: Refund of ₹6,770 not received; AJIO claims non-receipt of the product despite provided POD.
Legal Perspective
Under the Consumer Protection Act, 2019, consumers are entitled to fair treatment and timely redressal of grievances. The failure to process a refund despite receiving the returned product and proof thereof constitutes a deficiency in service.
Haryana - Fatehabad -
AJIO V/S Neha Mehta
Neha Mehta purchased a dress Nirmoha Geometric Print Kurta Set with Dupttta from Ajio by placing an online order for a sum of Rs.40810/-; that the delivered dress to the Neha Mehta was not fit in size, therefore, the same was sent back to the same courier service from which it was received; that after receiving the dress back the Ajio acknowledged the same and assured that the amount of Rs.48010/- would be refunded soon but till today no amount has been paid to the Neha Mehta despite several requests. The act and conduct of the Ajio clearly amounts to deficiency in service and unfair trade practice on its part.
Commission is of the considered view that the present complaint deserves acceptance because the Ajio has indulged in the unfair trade practice as well as disservice to the Neha Mehta, as discussed above. Accordingly, present complaint with a direction to the Ajio to pay Rs.40810/- (Rs.Forty Thousand Eight Hundred and Ten only) alongwith interest @ 7 % per annum from the date of filing of the complaint till its realisation. Further allow Rs.1 1,000/-, (Rs.Eleven Thousand) in lump sum, towards mental harassment and agony suffered by the Neha Mehta and also towards litigation expenses.
Consumer Court Case against AJIO V/S Neha Mehta - Consumer Court Case against - AJIO
www.consumercourt.in
AJIO's Return & Refund Policy Highlights
- Return Eligibility: Products can be returned if they are damaged, defective, of bad quality, or if you're dissatisfied due to size, fit, or color issues.
- Return Window: Returns must be initiated within 30 days of delivery.
- Refund Timeline: AJIO aims to initiate refunds within 2 business days after receiving the return request. The actual credit to your account may take additional time, depending on your bank's processing time.
- Refund Method: Refunds are typically processed to the original payment method or credited to the AJIO Wallet, based on your preference.
Recommended Actions
- Contact AJIO Customer Support:
- Email: customercare@ajio.com
- Phone: 1800-889-9991
- Provide your Order ID, Return IDs, and Complaint IDs. Request a clear timeline for resolution.
- Send a Formal Legal Notice:
- Draft a legal notice detailing the issue, Ajio's inadequate response, and your demand for resolution.
- This can be done through a lawyer or by contacting our team that offer legal notice services.
- Note: Always send notice via Registered Post only.
- File a Complaint with the Consumer Forum:
Important Tip:
Before taking legal action, it is advisable to first send a legal notice to the Opposite Party.
Note:
We can assist in:
- Drafting professional legal notices.
- Filing consumer complaints for deficiency in service.
Feel free to contact us if you wish to proceed with a
legal notice draft or
complaint preparation.
Regards,
Support Team
