raiville.pr
New member
- Hotel Name
- Club Viator
- Company Name
- Club Viator
- Website Name
- Clubviator.com
- Customer Care Number
- 7439714481
- Loss Amount
- 57700
- Ratings
- Opposite Party Address
- Club Viator Pvt. Ltd.
167, Rajdanga, Nabapally
Kolkata – 700107
Contact number ; +91 98748 84453
+91 74397 14481
BEFORE THE DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION, KALIMPONG, WEST BENGAL
Consumer Complaint under the Consumer Protection Act, 2019
Complainant
Pankaj Rai
10 mile Topkhana
Kalimpong District
West Bengal – 734301
Contact number: 8207259008
Email: raiville.pr@gmail.com
Versus
Opposite Party
Club Viator Pvt. Ltd.
167, Rajdanga, Nabapally
Kolkata – 700107
Contact number ; +91 98748 84453
+91 74397 14481
Email: mrd@clubviator.com
Dipayan.roy.cmh@gmail.com
Facts of the Case
1. On 14 January 2025, I paid ₹57,700 by SBI RuPay debit card to Club Viator Pvt. Ltd. towards a holiday membership.
2. Immediately after understanding the membership terms, I decided to cancel the membership and requested cancellation by email within one day.
3. Club Viator accepted my refund request. By email dated 16 January 2025, the company stated:
“Your refund application is accepted and approved. It will be processed within 45–60 working days.”
4. Even after the expiry of that period, the company failed to refund my money.
5. After repeated follow-ups, Club Viator again emailed me on 22 July 2025, promising that the refund would be processed within another 45–60 working days.
6. Despite these written assurances, no refund has been made.
7. I have never used any holiday package, accommodation, booking, or membership benefit.
8. I made sincere efforts to resolve the dispute by contacting the company repeatedly. I also approached the Cyber Crime authorities and later Lok Adalat, but the matter remains unresolved.
9. The conduct of the opposite party amounts to deficiency in service and unfair trade practice, causing financial loss and mental harassment.
Reliefs Sought
The complainant respectfully prays that the Hon’ble Commission may direct the Opposite Party to:
1. Refund ₹57,700.
2. Pay interest from 14 January 2025 until the date of actual payment.
3. Pay compensation for mental agony, harassment, and inconvenience.
4. Pay litigation expenses.
5. Pass any other order that the Hon’ble Commission considers just and proper.
Documents to Attached Below
* Annexure A – Membership receipt.
* Annexure B – Debit card transaction slip.
* Annexure C – Membership agreement.
* Annexure D – Email dated 16 January 2025 accepting the refund.
* Annexure E – Email dated 22 July 2025 again promising the refund.
* Annexure F – Copies of your cancellation email and follow-up emails.
* Annexure G – Copies of Cyber Crime and Lok Adalat complaints.
Thank you
Your sincerely
Pankaj rai
Contact number 8207259008
Consumer Complaint under the Consumer Protection Act, 2019
Complainant
Pankaj Rai
10 mile Topkhana
Kalimpong District
West Bengal – 734301
Contact number: 8207259008
Email: raiville.pr@gmail.com
Versus
Opposite Party
Club Viator Pvt. Ltd.
167, Rajdanga, Nabapally
Kolkata – 700107
Contact number ; +91 98748 84453
+91 74397 14481
Email: mrd@clubviator.com
Dipayan.roy.cmh@gmail.com
Facts of the Case
1. On 14 January 2025, I paid ₹57,700 by SBI RuPay debit card to Club Viator Pvt. Ltd. towards a holiday membership.
2. Immediately after understanding the membership terms, I decided to cancel the membership and requested cancellation by email within one day.
3. Club Viator accepted my refund request. By email dated 16 January 2025, the company stated:
“Your refund application is accepted and approved. It will be processed within 45–60 working days.”
4. Even after the expiry of that period, the company failed to refund my money.
5. After repeated follow-ups, Club Viator again emailed me on 22 July 2025, promising that the refund would be processed within another 45–60 working days.
6. Despite these written assurances, no refund has been made.
7. I have never used any holiday package, accommodation, booking, or membership benefit.
8. I made sincere efforts to resolve the dispute by contacting the company repeatedly. I also approached the Cyber Crime authorities and later Lok Adalat, but the matter remains unresolved.
9. The conduct of the opposite party amounts to deficiency in service and unfair trade practice, causing financial loss and mental harassment.
Reliefs Sought
The complainant respectfully prays that the Hon’ble Commission may direct the Opposite Party to:
1. Refund ₹57,700.
2. Pay interest from 14 January 2025 until the date of actual payment.
3. Pay compensation for mental agony, harassment, and inconvenience.
4. Pay litigation expenses.
5. Pass any other order that the Hon’ble Commission considers just and proper.
Documents to Attached Below
* Annexure A – Membership receipt.
* Annexure B – Debit card transaction slip.
* Annexure C – Membership agreement.
* Annexure D – Email dated 16 January 2025 accepting the refund.
* Annexure E – Email dated 22 July 2025 again promising the refund.
* Annexure F – Copies of your cancellation email and follow-up emails.
* Annexure G – Copies of Cyber Crime and Lok Adalat complaints.
Thank you
Your sincerely
Pankaj rai
Contact number 8207259008
