Purchased office chair from Vibe craft and it is damaged.

O

omerafarheen

New member
Seller Name
Vibe Craft
Company Name
Vibe Craft
Product Name
Refined Sky Blue Tufted Velvet Comfy Armchair with Golden Legs
Website Name
vibecraft number
Customer Care Number
No number
Loss Amount
10997
Ratings
1.00 star(s)
Opposite Party Address
Vibecrafts, KH 552/440, KH 552/441, Atraj Virasat Complex, Mayur Vihar, Vasundra Enclave, Delhi, 110096, India
We have received a damaged piece. Despite emailing them and sending messages on the whatsapp, they are sending late responses asking for more pictures.
Though we sent more pictures, they are not responding now. It is of Rs.11000 chair, not a small amount.
We do not want to have the chair and expecting refund from them .

Order details
Order ID:
ODVC2421786065
Order date:
Nov 14, 2025
Payment mode:
Pre Paid
Total amount:
Rs 10997.15
 
Hello @omerafarheen

We have carefully reviewed all the details you have submitted regarding your complaint against Vibe Craft.

As you have already contacted Vibe Craft via emails and phone calls and they are not responding you.

Based on our thorough evaluation, we regret to inform you that the only viable option left is to file a case before the nearest District Consumer Disputes Redressal Forum against Vibe Craft.

Process to File a Consumer Complaint Online:​

You can file the case through the online e-Jagriti portal: e-jagriti Platform: Ministry of Consumer Affairs, Food, and Public Distribution, Government of India

List Documents Required for Filing the Case:​

To initiate your complaint, the following documents need to be submitted:
  1. Index – A list of all enclosures/documents attached.
  2. Memo of Parties – Details of the complainant(s) and respondent(s).
  3. Affidavit – A sworn statement verifying the contents of the complaint.
  4. List of Events / Chronology – A timeline of key events related to the issue.
  5. Supporting Documents – Invoices, receipts, communication proofs, warranty cards, etc.

How We Can Help:​

We can assist you by:
  • Drafting all the necessary documents (Index, Complaint, Affidavit, List of Events, etc.)
  • Uploading and filing the complaint on the Consumer Forum website on your behalf
  • Guiding you through the hearing process and next steps
If you would like to proceed, kindly confirm, and we will begin preparing your case files right away.

Thanks
 
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