Vishal Mehta
New member
- Hotel Name
- Spicejet Airline
- Company Name
- Goibibo
- Website Name
- www.goibibo.com
- Customer Care Number
- 0124-6280407
- Loss Amount
- 48000
- Ratings
- Opposite Party Address
- MakeMyTrip (India) Private Limited
19th Floor, Tower A/B/C, Epitome Building No. 5,
DLF Cyber City, DLF Phase III,
Gurugram Haryana - 122002
Dear Sir/Madam,
I am writing this email as a final warning regarding the gross negligence, deficiency in service, and illegal refund practices adopted by Goibibo and SpiceJet Airlines in relation to my booking detailed below.
Vishal Rajesh Mehta
Chintan Rajesh Mehta
Prithvi Vishal Mehta
· Route: Pune → Chennai
· SpiceJet Flight No.: SG-618
· PNR: ZJ3LJK
· Date of Travel: 26 October 2025
· Total Amount Paid: ₹21,397
Attached ticket copy & Tirupati Darshan booking ticket
2. Goibibo failed entirely to inform us via SMS, email, or call on the registered contact details.
3. SpiceJet informed us barely 4 hours before departure, which is an unacceptable and irresponsible practice.
4. No alternate flight was provided, in clear violation of DGCA Civil Aviation Requirements (CAR), Section 3, Series M, Part IV, which mandates either:
o Alternate flight arrangement at no extra cost, or
o Full refund without any deductions.
· Even this partial refund was processed after an unjustified delay of approximately 47 days, despite multiple reminders and customer care calls.
· This conduct constitutes:
o Deficiency in Service under Section 2(11), Consumer Protection Act, 2019
o Unfair Trade Practice under Section 2(47), Consumer Protection Act, 2019
o Mental harassment and financial exploitation of a consumer.
Due to your failure, I was forced to book an alternate IndiGo flight for ₹25596/- solely because of your last-minute cancellation and lack of communication.
Blocking an amount of ₹21,397 for over 40 days raises a serious question:
How is a middle-class family expected to arrange urgent alternate travel when an airline and its agent together hold the customer’s money for weeks?
1. Immediate refund of the remaining ₹14,715 from the original booking
2. Reimbursement of ₹48,000 incurred towards the alternate flight
3. A written explanation for:
o Failure to notify passengers in advance
o 42-day delay in refund processing
o Arbitrary deduction in refund amount
In the event of non-compliance or further delay, the next email will be sent through my lawyer, followed by:
· Formal complaint before the District Consumer Disputes Redressal Commission
· Escalation to the Directorate General of Civil Aviation (DGCA)
· Claim for compensation, interest, litigation costs, and damages for mental agony
All consequences arising from such proceedings shall be entirely at your risk and cost.
Thanks & Regards
Vishal Mehta (CEO)
I am writing this email as a final warning regarding the gross negligence, deficiency in service, and illegal refund practices adopted by Goibibo and SpiceJet Airlines in relation to my booking detailed below.
Booking Details
· Passenger Names:Vishal Rajesh Mehta
Chintan Rajesh Mehta
Prithvi Vishal Mehta
· Route: Pune → Chennai
· SpiceJet Flight No.: SG-618
· PNR: ZJ3LJK
· Date of Travel: 26 October 2025
· Total Amount Paid: ₹21,397
Attached ticket copy & Tirupati Darshan booking ticket
Serious Violations by Goibibo & SpiceJet
1. The above flight was cancelled by SpiceJet at the last minute.2. Goibibo failed entirely to inform us via SMS, email, or call on the registered contact details.
3. SpiceJet informed us barely 4 hours before departure, which is an unacceptable and irresponsible practice.
4. No alternate flight was provided, in clear violation of DGCA Civil Aviation Requirements (CAR), Section 3, Series M, Part IV, which mandates either:
o Alternate flight arrangement at no extra cost, or
o Full refund without any deductions.
Illegal Refund & Financial Harassment
· Against a paid amount of ₹21,397, only ₹6,682 was refunded. Spicejet Airline Made a full refund to Goibibo on 17.11.2025 but Goibibo did not refund the amount until now to us.· Even this partial refund was processed after an unjustified delay of approximately 47 days, despite multiple reminders and customer care calls.
· This conduct constitutes:
o Deficiency in Service under Section 2(11), Consumer Protection Act, 2019
o Unfair Trade Practice under Section 2(47), Consumer Protection Act, 2019
o Mental harassment and financial exploitation of a consumer.
Due to your failure, I was forced to book an alternate IndiGo flight for ₹25596/- solely because of your last-minute cancellation and lack of communication.
Blocking an amount of ₹21,397 for over 40 days raises a serious question:
How is a middle-class family expected to arrange urgent alternate travel when an airline and its agent together hold the customer’s money for weeks?
FINAL DEMAND
I hereby demand the following within 7 days from receipt of this email:1. Immediate refund of the remaining ₹14,715 from the original booking
2. Reimbursement of ₹48,000 incurred towards the alternate flight
3. A written explanation for:
o Failure to notify passengers in advance
o 42-day delay in refund processing
o Arbitrary deduction in refund amount
FINAL WARNING
Please take note that this is the last communication from my end.In the event of non-compliance or further delay, the next email will be sent through my lawyer, followed by:
· Formal complaint before the District Consumer Disputes Redressal Commission
· Escalation to the Directorate General of Civil Aviation (DGCA)
· Claim for compensation, interest, litigation costs, and damages for mental agony
All consequences arising from such proceedings shall be entirely at your risk and cost.
I expect a written response and complete resolution within 7 days.
Please feel free to call us or write back to us in case you have any further doubts / requirements.
Please feel free to call us or write back to us in case you have any further doubts / requirements.
Thanks & Regards
Vishal Mehta (CEO)