- Product Name
- Househol supply
- Loss Amount
- 1
- Ratings
I had placed two orders, the details of which are attached for your reference. Although both orders were marked as delivered on the app, I did not receive them. On checking the delivery pictures attached to the map, I could see that the delivery executives had left the parcels at my doorstep.
I raised a complaint regarding the missing orders, following which the items were redelivered. I am grateful for the resolution provided. However, I was deeply disturbed to learn that the delivery partner’s ID had been blocked as a consequence of this complaint.
I would like to understand why such a severe action was taken without a thorough investigation. I am currently checking with residents and others in my building to determine whether someone else may have picked up the parcels after they were delivered. It is unfair to hold the delivery partner solely responsible without establishing the facts.
The delivery partner is now reportedly facing the loss of his livelihood, and I find this extremely concerning. I understand the need to address customer complaints, but I strongly believe that such decisions must be made only after a fair and complete investigation.
I would therefore like to formally withdraw my complaint regarding the missing orders. I am also willing to pay for the replacement items that were redelivered to me.
I raised a complaint regarding the missing orders, following which the items were redelivered. I am grateful for the resolution provided. However, I was deeply disturbed to learn that the delivery partner’s ID had been blocked as a consequence of this complaint.
I would like to understand why such a severe action was taken without a thorough investigation. I am currently checking with residents and others in my building to determine whether someone else may have picked up the parcels after they were delivered. It is unfair to hold the delivery partner solely responsible without establishing the facts.
The delivery partner is now reportedly facing the loss of his livelihood, and I find this extremely concerning. I understand the need to address customer complaints, but I strongly believe that such decisions must be made only after a fair and complete investigation.
I would therefore like to formally withdraw my complaint regarding the missing orders. I am also willing to pay for the replacement items that were redelivered to me.