jitendrapal294
New member
- Seller Name
- Consulting Rooms Private Limited
- Company Name
- Flipkart Internet Service India Pvt Ltd
- Product Name
- Blue Star 2025 Model 1.5 Ton 5 Star Split Inverter AC
- Website Name
- https://flipkart.com
- Loss Amount
- 38470
- Ratings
I purchased a Blue Star Air Conditioner from Flipkart, which was delivered on 2 June 2026 and installed on 4 June 2026 by Flipkart's authorized installation partner, Jeeves.
Immediately after installation, the AC failed to provide proper cooling. I first contacted the installation technician, who delayed his visit, demanded additional charges despite the issue being caused by faulty installation, failed to visit on the promised date, and eventually stopped responding to my calls.
I then contacted Blue Star, whose service engineers visited my residence twice. They initially confirmed that the issue was caused by improper installation, resulting in the refrigerant gas becoming choked. They also informed me that installation-related issues within the first 90 days could only be rectified by the installation partner (Jeeves).
Despite repeatedly contacting Flipkart, Jeeves, and Blue Star, each party kept redirecting me to the other, resulting in unnecessary delays and complete lack of accountability. After further inspection, the Jeeves technician removed and refilled the refrigerant gas, but the AC still failed to cool. He then confirmed that the product itself had a manufacturing defect and recommended a replacement with a brand-new unit.
However, Flipkart refused to replace the product and asked me to claim the manufacturer's warranty from Blue Star. After continuous follow-ups, Flipkart finally approved the return. Even then, the pickup failed twice because the logistics team arrived without approval to accept the product in an alternate box, despite Flipkart having confirmed that alternative packaging was approved.
The AC was finally picked up on 12 July 2026 after more than a month of continuous follow-ups, repeated complaints, numerous phone calls, emails, and failed pickup attempts. Flipkart assured me that the refund would be processed by 15 July 2026, but that deadline has passed, and I have neither received my refund nor any meaningful update.
This entire experience has caused immense mental harassment, inconvenience, and unnecessary financial and emotional stress. My 65-year-old uncle had to endure extreme summer temperatures because the AC remained unusable for over a month. I was also forced to take leave from work multiple times to coordinate inspections, pickups, and service visits.
I seek the following relief:
Immediately after installation, the AC failed to provide proper cooling. I first contacted the installation technician, who delayed his visit, demanded additional charges despite the issue being caused by faulty installation, failed to visit on the promised date, and eventually stopped responding to my calls.
I then contacted Blue Star, whose service engineers visited my residence twice. They initially confirmed that the issue was caused by improper installation, resulting in the refrigerant gas becoming choked. They also informed me that installation-related issues within the first 90 days could only be rectified by the installation partner (Jeeves).
Despite repeatedly contacting Flipkart, Jeeves, and Blue Star, each party kept redirecting me to the other, resulting in unnecessary delays and complete lack of accountability. After further inspection, the Jeeves technician removed and refilled the refrigerant gas, but the AC still failed to cool. He then confirmed that the product itself had a manufacturing defect and recommended a replacement with a brand-new unit.
However, Flipkart refused to replace the product and asked me to claim the manufacturer's warranty from Blue Star. After continuous follow-ups, Flipkart finally approved the return. Even then, the pickup failed twice because the logistics team arrived without approval to accept the product in an alternate box, despite Flipkart having confirmed that alternative packaging was approved.
The AC was finally picked up on 12 July 2026 after more than a month of continuous follow-ups, repeated complaints, numerous phone calls, emails, and failed pickup attempts. Flipkart assured me that the refund would be processed by 15 July 2026, but that deadline has passed, and I have neither received my refund nor any meaningful update.
This entire experience has caused immense mental harassment, inconvenience, and unnecessary financial and emotional stress. My 65-year-old uncle had to endure extreme summer temperatures because the AC remained unusable for over a month. I was also forced to take leave from work multiple times to coordinate inspections, pickups, and service visits.
I seek the following relief:
- Immediate processing of my full refund.
- Appropriate compensation for the prolonged delay, deficiency in service, repeated false commitments, mental harassment, and inconvenience caused.
- Action against the concerned parties for negligence and failure to provide proper after-sales service.
- Reimbursement of any expenses incurred due to repeated service visits and follow-ups.