Refund issues

[Rekhapriya012]

Company Name

Makemy Trip

Website Name

Makemytrip.com

Loss Amount

390000

Ratings

1.00 star(s)

I am writing to formally escalate an issue regarding my flight booking made via MakeMyTrip from Bangalore to Tbilisi (travel dates: 16 May 2026 to 23 May 2026).

I received a cancellation notification from Gulf Air and was advised to initiate the refund process through the travel agent. Accordingly, I raised a request on 16 April 2026, clearly stating that the flight was cancelled by the airline and attaching all relevant cancellation proof.

However, the experience since then has been extremely concerning and inconsistent:

• On 11 May 2026, I received a notification that my request was closed without any explanation or resolution details.
• Simultaneously, the booking status on the MakeMyTrip app reverted to “Confirmed,” which created confusion and anxiety.
• Upon contacting the support number provided (01244628747), the AI bot informed me that my refund had already been processed and would be credited within 5–7 business days.
• The MYRA chatbot also confirmed the same and even mentioned a refund amount of ₹364,798.

Despite these confirmations, I was uncertain due to the contradictory booking status. After multiple attempts and waiting nearly 30 minutes, I finally connected with a customer support representative, Ms. Srimapriya Pradhanray.

During the call, she informed me that:

• My request had been closed by an agent without proper reasoning.
• The airline had allegedly rejected the refund request, citing that the flight was “rescheduled.”

This information had never been communicated earlier, either during the closure of my request or through any official update. The complete lack of transparency and conflicting information caused significant stress, especially considering the high booking amount (close to ₹4 lakhs).

Further concerns:

1. The AI bot continues to incorrectly confirm that my refund is being processed.
2. The chatbot also provides inaccurate information about the refund status.
3. My initial request was closed without any explanation or communication.
4. Only after speaking to a human agent was I informed about the alleged rejection by the airline.

I clearly conveyed during the call that I am not willing to cancel the booking under penalty, especially given the lack of accurate information provided earlier. (Please refer to the call recording with Ms. Srimapriya Pradhanray.)

Additionally, I independently contacted Gulf Air, who informed me that:

• The flight was cancelled,
• Then rescheduled,
• And is currently cancelled again, and advised me to process the refund through MakeMyTrip. (Call recording attached.)

Given this, I have now raised a second refund request:

• First Request ID: NN7AJ5T063397747210
• New Request ID: INRAL95224356714093
• Booking Reference: 23347338569100928

This entire experience has caused unnecessary mental stress and anxiety due to the repeated miscommunication and lack of accountability from MakeMyTrip. The situation could have seriously impacted my health and well-being.

I expect:

• Immediate clarity on the status of my refund,
• Proper escalation and resolution of this case,
• Compensation for the distress and inconvenience caused.

I request urgent attention to this matter.

 

[TeamMember]

I received a cancellation notification from Gulf Air and was advised to initiate the refund process through the travel agent. Accordingly, I raised a request on 16 April 2026, clearly stating that the flight was cancelled by the airline and attaching all relevant cancellation proof.

This proof is enough to file a case against the MMT, you have proper proof and strong evidence to file a case against the MMT.

You can demand 100% refund, and compensation + litigation cost.

Thanks

 

[Rekhapriya012]

How can I do it?

 

[Rekhapriya012]

Can someone help me on this please

 

[TeamMember]

Thank you for reaching out. We noticed that you are facing the similar problem with Make MY Trip that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

Hotel Post in thread 'Room booked but not stayed'

12 January 2026

Hello @Praveenkm2012

We are outlining the first step to be taken before filing a case in the Consumer Forum.

Please follow the steps mentioned below. If you have already contacted the company via email or customer care and have not received any response, kindly share the relevant details with us so that we may guide you further.

Online
We recommend that you first send an email to the customer care department of the Make my Trip (grievanceofficer@makemytrip.com), clearly outlining your concerns and requesting for...

• TeamMember

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks

 

[Jashmi]

I booked the zing bus on red bus app on June 6th for June 7th night 10 o clock from Pollachi to Chennai but it was canceled by zing bus operators then u again booked the same bus on same date to travel it is June 29 still I didn’t get my refund I complained on red bus customer care more than 10 times they are not solving my case i got stressed because of this i need my money back