Refund not created

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Parul Malik

New member
Seller Name
Amazon
Company Name
Amazon
Product Name
Ajmeri mooda and handicraft
Website Name
Amazon.com
Customer Care Number
912268910001
Loss Amount
1400
Ratings
1.00 star(s)
Opposite Party Address
Amazon
I purchased mooda from Amazon.
Order placed
3 October 2025
Order number
403-6533446 1415515
Order was delivered on October 3rd and picked up on 21st October inspite I filed its return timely as it was Diwali .
And then one of Amazon customer executive arranged its return pick up by mistake .
I called and told that my item was already picked up and its picks up was created by mistake again so correct and update it . But your customer executive said we can cancel as there is risk you will not get your refund . So he suggested just told delivery man that it was already picked up when he come to pick it up again .
So i did as suggested . And now the result is I am not getting my refund .
So i would like to escalate my issue and want my refund of 1400 rs . Please can anyone help me ?
Parul Malik
Ph 7838523932
 
Hello @Parul Malik

Thank you for reaching out to us.

To ensure we understand your issue clearly and respond as efficiently as possible, we kindly request that you follow a specific format when posting your complaint on the forum.

Please use the following structure when submitting your complaint:​

  1. Start each point with the date when the issue or event occurred.
  2. Describe the event or issue clearly, in a single line or paragraph.
  3. If you’ve already contacted the company, mention every interaction with the date and a short summary of what was discussed or promised.
This helps us understand the timeline of your issue and respond step-by-step to resolve it effectively.

Example Format​

Example 1 – Product not delivered:
  • 02-May-2024 – I placed an order for [Product Name] (Order ID: XXXXX). The estimated delivery was 07-May-2024.
  • 08-May-2024 – I did not receive the product. I contacted customer support and was told it would be delivered by 10-May.
  • 11-May-2024 – Still not delivered. No further updates from the company.
  • 15-May-2024 – I emailed again, but haven’t received any reply yet.

Important:​

  • Please avoid vague messages like “my product is not working” or “no one is replying.”
  • The more clear and date-specific your message is, the faster and more accurately we can assist you.
We appreciate your cooperation in helping us help you better.

Best regards,
Thanks
 
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