Refund not received

D

Deepika Sharma

New member
Company Name
MakeMyTrip
Website Name
MakeMyTrip.com
Customer Care Number
0124-4728747
Loss Amount
14932.00
Ratings
1.00 star(s)
Hello Team,

I am entitled to get a refund from MakeMyTrip as the airline downgraded their aircraft on the day on travel without prior notification for which they compensate and agreed to give 75% of the ticket amt back as a refund and have sent it to travel provider MakeMyTrip after a week of travel. MakeMyTrip received the refund from Airline however still haven’t refunded it back to me and it’s been over 3months now. I have been calling them and writing them emails and raising tickets and complaints but they don’t seem to respond and resolve. They say they have sent to claim team and the refund is processed however I have not received even single rupee from them.

Date of travel : 26 January 2026
Payment from credit card through GPay
Refund sent to MakeMyTrip by Airline on feb 6th 2026
No refund has been issued to me by MakeMyTrip until today April 18th 2026

I am so tired of calling them everyday and then they don’t resolve and put my call on hold and never get back. PLEASE HELP
 

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Hello @Deepika Sharma

Hello all members

We are outlining the first step to be taken before filing a case in the Consumer Forum.

Please follow the steps mentioned below. If you have already contacted the Make my Trip customer care via email and have not received any response, kindly share the relevant details with us so that we may guide you further.

Online
We recommend that you first send an email to the customer care department of the Make my Trip (grievanceofficer@makemytrip.com), clearly outlining your concerns and requesting for Compensation and also ask them to Refund the amount.

This step not only gives the Make my Trip a chance to compensate and refund but also helps strengthen your case if you decide to file a complaint with the Consumer Forum later..

Offline
You can also send Legal Notice via registered post at Make my Trip Head Office.

MakeMyTrip India Pvt. Ltd.,
DLF Building No. 5 Tower B
DLF Cyber City, DLF Phase 2
Sector 25, Gurugram, Haryana 122002,
India

View Sample Notice:
TeamMember

Thread 'Notice to CMD of the Company'

To,
Chairman / Managing Director
Mention Company Name

Subject: Notice Before Filing Consumer Case in Consumer Forum.

Dear Sir/Madam,

This is to inform you that I, Your Name, am constrained to issue this notice on account of the deficiency in service and/or unfair trade practice committed by your company in relation to Mention product/service name, order number, date of transaction.

Despite repeated attempts made by me to resolve the matter amicably, including contacting your customer care, no satisfactory response or resolution has been provided till...

Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.

Best regards,
Thanks
 
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