Refund of Product

[Shailesh Asarpota]

Seller Name

Eureka Forbes

Company Name

Eureka Forbes

Product Name

Aquaguard Water Purifier

Website Name

www.eurekaforbes.com

Customer Care Number

18002662900

Loss Amount

7499.00

Ratings

1.00 star(s)

Opposite Party Address

Registered Office and Corporate Office

B1/B2, 701, 7th Floor, Marathon Innova, Off. Ganpatrao Kadam Marg, Lower Parel (West), Mumbai, Maharashtra – 400013

To,
The Hon'ble Consumer Commission,

I wish to lodge a complaint against Eureka Forbes regarding the unreasonable delay in the pickup of a returned product and the refund of my payment.I had placed an order for an Aquaguard Water Purifier. Before the product was delivered, I requested cancellation of the order. However, despite my cancellation request, the company proceeded with the delivery.

Details of the Complaint:

• Company: Eureka Forbes
• Product: Aquaguard Water Purifier
• Order No.: LEU1KA5O66268745
• Return Request (Work Order): WO-190626-78325921

Despite registering a return request and making several follow-ups through emails and customer care, the company has neither arranged the pickup of the product nor processed my refund. I have not received any satisfactory response regarding the status of my complaint.

 

[TeamMember]

Hello @Shailesh Asarpota

Before proceeding further, we recommend that you first send an email to the customer care department of the Eureka Forbes Ltd, clearly outlining your concerns and requesting to replace/repair the defective machine. This step not only gives the company a chance to address the issue but also helps strengthen your case if you decide to file a complaint with the Consumer Forum later.

Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.

Important Notice:
We would like to clarify that this website is not affiliated with any government authority. It is an open public platform managed by a private law firm with the aim of assisting consumers with legal guidance and support.

If you are looking to file a formal complaint or case against Eureka Forbes, we can help you understand the process and guide you in filing a case with the appropriate Consumer Forum.

Please feel free to provide details of your issue, and our team will get in touch with you to assist further.

Best regards,
Thanks