axdpd1797k
New member
- Model
- IPHONE17
- Dealer Name
- UNISEF MARKETING , GOVIND NAGAR , KANPUR
- Company Name
- APPLE INDIA
- Customer Care Number
- 0008001009009
- Loss Amount
- 100000
- Ratings
- Opposite Party Address
- 24, 19th Floor, Concord Towers, Vittal Mallya Road, Vittal Mallya Road, Bangalore-560001, Karnataka
I BOUGHT IPHONE 17 FROM M/S UNISEF MARKETING GOVIND NAGAR KANPUR AND PAID INR 81000 FOR PHONE AND INR 15000 TOWARDS ADDITIONAL 2 YEARS OMPHRENSIVE WARRANTY.
FEW DAYS BACK MY PHONE GOT ACCIDENTALLY DAMAGED AND IN THIS REGARD WHEN I VISITED THE AUTHORIZED APPLE SERVICE CENTRE NAMED -F1 INFO SOLUTIONS & SERVICES PVT LTD WITH ADDRESS:16/31, Karmin Arcade Building, No 16, opposite Income Tax Office, Civil Lines, Kanpur, Uttar Pradesh 208001.
THEY REFUSED AND DENIED MY WARRANTY CLAIM STATING THAT ONE BACK CAMERA IS MISSING AND WE WILL NOT PROVIDE THE CLAIM.
I specifically seek:
1. Immediate resolution of my pending complaint/claim by F1 info solutions & services , kanpur in accordance with the terms and conditions Apple care plan.
2. Refund/reimbursement of the amount paid for the protection plan, wherever the promised service/coverage has not been provided or the claim has not been duly honoured.
3. Compensation for the inconvenience, harassment, delay, loss of time and deficiency in service caused by the failure to resolve the matter within a reasonable period.
4. Reimbursement of any reasonable expenses incurred by me in pursuing the complaint, wherever legally applicable.
5. A clear explanation from Apple / Its authorized service centre for the delay/non-resolution/rejection or non-processing of my claim, together with the specific contractual basis relied upon for such action, if any.
I would also request the Consumer Court Advisor to clarify whether the conduct described in my complaint may constitute deficiency in service and/or unfair trade practice under applicable consumer protection law, and what remedy may be sought against Jeeves.
Please note that I am seeking resolution of my individual case, based on the documents, payment made, protection-plan terms, communications and circumstances already submitted in this thread. Therefore, a reference to another customer's/thread's case cannot by itself constitute a resolution of my grievance.
I request that the matter be treated as unresolved and requiring specific intervention/advice. If Apple is unwilling to provide the promised service or otherwise resolve the matter, I intend to pursue the remedies available to me under the applicable consumer protection framework, including seeking refund, compensation, costs and any other appropriate relief before the competent consumer authority/forum.
Kindly provide a specific response addressing the above points and advise me on the next appropriate legal/consumer grievance mechanism.
I reserve all my rights and remedies in this matter.
Thank you.
FEW DAYS BACK MY PHONE GOT ACCIDENTALLY DAMAGED AND IN THIS REGARD WHEN I VISITED THE AUTHORIZED APPLE SERVICE CENTRE NAMED -F1 INFO SOLUTIONS & SERVICES PVT LTD WITH ADDRESS:16/31, Karmin Arcade Building, No 16, opposite Income Tax Office, Civil Lines, Kanpur, Uttar Pradesh 208001.
THEY REFUSED AND DENIED MY WARRANTY CLAIM STATING THAT ONE BACK CAMERA IS MISSING AND WE WILL NOT PROVIDE THE CLAIM.
I specifically seek:
1. Immediate resolution of my pending complaint/claim by F1 info solutions & services , kanpur in accordance with the terms and conditions Apple care plan.
2. Refund/reimbursement of the amount paid for the protection plan, wherever the promised service/coverage has not been provided or the claim has not been duly honoured.
3. Compensation for the inconvenience, harassment, delay, loss of time and deficiency in service caused by the failure to resolve the matter within a reasonable period.
4. Reimbursement of any reasonable expenses incurred by me in pursuing the complaint, wherever legally applicable.
5. A clear explanation from Apple / Its authorized service centre for the delay/non-resolution/rejection or non-processing of my claim, together with the specific contractual basis relied upon for such action, if any.
I would also request the Consumer Court Advisor to clarify whether the conduct described in my complaint may constitute deficiency in service and/or unfair trade practice under applicable consumer protection law, and what remedy may be sought against Jeeves.
Please note that I am seeking resolution of my individual case, based on the documents, payment made, protection-plan terms, communications and circumstances already submitted in this thread. Therefore, a reference to another customer's/thread's case cannot by itself constitute a resolution of my grievance.
I request that the matter be treated as unresolved and requiring specific intervention/advice. If Apple is unwilling to provide the promised service or otherwise resolve the matter, I intend to pursue the remedies available to me under the applicable consumer protection framework, including seeking refund, compensation, costs and any other appropriate relief before the competent consumer authority/forum.
Kindly provide a specific response addressing the above points and advise me on the next appropriate legal/consumer grievance mechanism.
I reserve all my rights and remedies in this matter.
Thank you.