Car REGARDING MANUFACTURING DEFECTS, DEFICIENCY IN SERVICE, AND UNFAIR TRADE PRACTICE IN RELATION TO MARUTI SUZUKI BREZZA REGN NO: UP16DV 9389

Amit@26

New member
Model
2023-BREZZA ZXI CNG
Dealer Name
The Managing Director/Authorized Signatory Maruti Suzuki India Limited Registered Office: Plot No. 1, Nelson Mandela Road, Vasant Kunj, New Delhi – 110070 B. The General Manager/Authorized Signatory Fair deal Maruti Suzuki (Authorized Dealer) D-393, D Block, Sector 10, Noida, Uttar Pradesh 201301 C. The General Manager/Authorized Signatory DEV MOTORS, Maruti Suzuki (Authorized Dealer) Vishwakarma Rd, near Hanuman Mandir, Sector 49, Noida, Uttar Pradesh 201304
Company Name
MARUTI SUZUKI
Loss Amount
1400000
Ratings
2.00 star(s)
Opposite Party Address
1. The Managing Director/Authorized Signatory Maruti Suzuki India Limited Registered Office: Plot No. 1, Nelson Mandela Road, Vasant Kunj, New Delhi – 110070
2. The General Manager/Authorized Signatory Fair deal Maruti Suzuki (Authorized Dealer) D-393, D Block, Sector 10, Noida, Uttar Pradesh 201301
3. The General Manager/Authorized Signatory DEV MOTORS, Maruti Suzuki (Authorized Dealer) Vishwakarma Rd, near Hanuman Mandir, Sector 49, Noida, Uttar Pradesh 201304
1. That the Complainant, Mr. Amit, S/o Sh. Rajveer (registered owner of the said vehicle), had issued a legal notice dated 16 April 2026 to the Noticees namely:
A. The Managing Director/Authorized Signatory Maruti Suzuki India Limited Registered Office: Plot No. 1, Nelson Mandela Road, Vasant Kunj, New Delhi – 110070
B. The General Manager/Authorized Signatory Fair deal Maruti Suzuki (Authorized Dealer) D-393, D Block, Sector 10, Noida, Uttar Pradesh 201301
C. The General Manager/Authorized Signatory DEV MOTORS, Maruti Suzuki (Authorized Dealer) Vishwakarma Rd, near Hanuman Mandir, Sector 49, Noida, Uttar Pradesh 201304,
regarding serious defects in his vehicle and wrongful denial of warranty claims.
2. That the said legal notice was duly dispatched to all concerned parties at their correct addresses through proper mode, and delivery receipts confirm that the notice was served.
3. That despite successful service of the legal notice, no reply or remedial action has been taken by the Noticees within the stipulated time period, reflecting their negligent and non-cooperative conduct.
4. That as per the delivery report, one of the Noticees, namely Dev Motors, Sector 49, Noida, deliberately refused to accept the legal notice, which amounts to deemed service in the eyes of law.
5. That the failure of the Noticees to respond or act upon the legal notice demonstrates their intention to evade liability and deny the legitimate claims of the Complainant.
6. That the cause of action continues to subsist in favour of the Complainant due to the ongoing deficiency in service, breach of contract, and unfair trade practices committed by the Noticees.
 

Attachments

Hello @Amit@26

We have gone through your post — here is a brief summary. Please confirm if everything is correct.

You are the registered owner of a 2023 Maruti Suzuki Brezza ZXI CNG (UP16DV 9389) and have been facing serious manufacturing defects for which warranty claims were wrongfully denied. You issued a formal legal notice dated 16th April 2026 to Maruti Suzuki India Ltd., Fair Deal Maruti Suzuki (Noida Sector 10), and Dev Motors (Noida Sector 49). Despite confirmed delivery of the notice, none of the parties have responded or taken any action. Notably, Dev Motors deliberately refused to accept the notice — which legally amounts to deemed service.

With no response received, you are now seeking legal intervention for the ongoing deficiency in service and unfair trade practice.
 
We are outlining the first step to be taken before filing a case in the Consumer Forum.

Please follow the steps mentioned below. If you have already contacted Maruti Suzuki via email and have not received any response, kindly share the relevant details with us so that we may guide you further.

Step: 1
We recommend that you first Send a detailed email to customer.care@maruti.co.in outlining your issue, including vehicle details and request to repair within 7 days.

Step: 2 - Offline
You can also send Legal Notice via registered post at Maruti Suzuki Head Office.


Maruti Suzuki India Limited
Head Office:

Plot No. 1, Nelson Mandela Road,
Vasant Kunj, New Delhi – 110070


Dealer Office:
Fair Deal Maruti Suzuki, D-393, D Block,
Sector 10, Noida – 201301

Dealer Office:
Dev Motors, Vishwakarma Road,
Near Hanuman Mandir, Sector 49,
Noida – 201304

View Sample Notice:

Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.

This step not only gives the a chance to Maruti Suzuki to refund but also helps strengthen your case if you decide to file a complaint with the Consumer Forum later.

Best regards,
Thanks
 
Back
Top