Regarding Return of Product

[Arun1987]

Seller Name

Monte Carlo Fashion Ltd

Website Name

Flipkart

Loss Amount

0861

Ratings

1.00 star(s)

Opposite Party Address

Flipkart Internet Private Limited,

Buildings Alyssa, Begonia &

Clove Embassy Tech Village,

Outer Ring Road, Devarabeesanahalli Village,

Bengaluru, 560103,

Karnataka, Indi

Sir, I have raised the return reuqest on 15/11/2025 due to size issue as there is no product available for exchange. Everytime after raising the return request the delivery logistic company delhivery cancels the return pickup without coming for picking it up. I called the delhivery and raised the issue but i got an answer that merchant is cancelling the return order so delhivery can't do anything about it. I have flipkart plus and black membership even though i am facing the same problem every time after raising the return request on portal. I talked to your customer care executive but they shows their helplessness, you can check the record how many times i had talk with your executives. So please refund my money and pick the parcel. I am attaching the screenshots of mails and messages.

 

[TeamMember]

Hello @Arun1987

We have carefully reviewed all the details and screenshot you have submitted regarding your complaint against Flipkart and Monte Carlo Fashion Ltd.

As you have already contacted both the parties Flipkart and Monte Carlo Fashion Ltd and they are not responding you. Based on our thorough evaluation, we regret to inform you that the only viable option left is to file a case before the nearest District Consumer Disputes Redressal Forum.

Process to File a Consumer Complaint Online:​

You can file the case through the online e-Jagriti portal: e-jagriti Platform: Ministry of Consumer Affairs, Food, and Public Distribution, Government of India

List Documents Required for Filing the Case:​

To initiate your complaint, the following documents need to be submitted:

1. Index – A list of all enclosures/documents attached.
2. Memo of Parties – Details of the complainant(s) and respondent(s).
3. Affidavit – A sworn statement verifying the contents of the complaint.
4. List of Events / Chronology – A timeline of key events related to the issue.
5. Supporting Documents – Invoices, receipts, communication proofs, warranty cards, etc.

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How We Can Help:​

We can assist you by:

• Drafting all the necessary documents (Index, Complaint, Affidavit, List of Events, etc.)
• Uploading and filing the complaint on the Consumer Forum website on your behalf
• Guiding you through the hearing process and next steps

If you would like to proceed, kindly confirm, and we will begin preparing your case files right away.

Thanks