THREE
New member
- Dealer Name
- Smart cool
- Company Name
- Wear Three Fashions Pvt Ltd
- Product Name
- Cassette AC
- Customer Care Number
- 9871409300
- Loss Amount
- 150000
- Ratings
Respected Sir/Ma'am,
Iam writing this mail against Daikin Airconditioning India Pvt. Ltd.
1. I purchased a Daikin 4tr. Cassette air conditioner on 30-05-22 from Smart Cool, which was installed in year 2022. Despite Daikin's claims of being the best in the market, my personal experience has been extremely poor and disappointing.
Despite multiple complaints and follow-ups, the issues persist. I have made over 25 calls to Daikin's customer care team, but my issues were not addressed.
2. Despite Daikin’s market reputation and promotional claims of offering top-tier products and after-sales service, my experience has been unsatisfactory due to recurring technical problems and poor customer support.
3. Nature of the Complaint:
Since the date of installation, the air conditioner has consistently malfunctioned and suffered from repeated defects, such as:
Frequent gas leakage
Incorrect diagnosis of a compressor defect
Persistent gas shortage
Electrical/wiring issues
Despite lodging over 10 complaints and follow-up calls with the Daikin customer care, there has been no permanent resolution. On every occasion, the issue was either misdiagnosed or inadequately resolved.
4. Chronology of Events:
26-04-25: AC stopped cooling within 2 days of servicing. Technician found and repaired a gas leak.
21-05-25: Issue recurred. Technician claimed the compressor was defective and quoted ₹48,000 for replacement.
23-05-25: Independent local technician inspected and confirmed that the compressor was functional. Actual issues included gas leakage and wiring problems.
14-06-25: AC again stopped cooling. Several complaints and follow-ups were made before any technician visit was arranged.
This recurring cycle of inadequate service and misdiagnosis caused significant inconvenience, financial stress, and mental harassment.
5. Deficiency in Service and Unfair Trade Practice:
The Daikin has shown gross negligence and indifference in providing proper after-sales service. Further, misdiagnosing the issue and proposing an expensive compressor replacement despite it being in working condition amounts to an unfair trade practice.
6. Reliefs Sought:
In view of the above, the Complainant respectfully prays for the following reliefs:
Replacement of the defective Daikin air conditioner with a new, fully functional unit of the same or higher specification.
Compensation for mental agony, harassment, and financial losses due to repeated breakdowns and poor service.
Costs of litigation and other incidental expenses.
Any other relief(s) that this Hon’ble Forum may deem fit and proper under the circumstances of the case.
I trust you will treat this matter with the urgency and seriousness it deserves.
Sincerely,
Pooja Jha
9971119372
Iam writing this mail against Daikin Airconditioning India Pvt. Ltd.
1. I purchased a Daikin 4tr. Cassette air conditioner on 30-05-22 from Smart Cool, which was installed in year 2022. Despite Daikin's claims of being the best in the market, my personal experience has been extremely poor and disappointing.
Despite multiple complaints and follow-ups, the issues persist. I have made over 25 calls to Daikin's customer care team, but my issues were not addressed.
2. Despite Daikin’s market reputation and promotional claims of offering top-tier products and after-sales service, my experience has been unsatisfactory due to recurring technical problems and poor customer support.
3. Nature of the Complaint:
Since the date of installation, the air conditioner has consistently malfunctioned and suffered from repeated defects, such as:
Frequent gas leakage
Incorrect diagnosis of a compressor defect
Persistent gas shortage
Electrical/wiring issues
Despite lodging over 10 complaints and follow-up calls with the Daikin customer care, there has been no permanent resolution. On every occasion, the issue was either misdiagnosed or inadequately resolved.
4. Chronology of Events:
26-04-25: AC stopped cooling within 2 days of servicing. Technician found and repaired a gas leak.
21-05-25: Issue recurred. Technician claimed the compressor was defective and quoted ₹48,000 for replacement.
23-05-25: Independent local technician inspected and confirmed that the compressor was functional. Actual issues included gas leakage and wiring problems.
14-06-25: AC again stopped cooling. Several complaints and follow-ups were made before any technician visit was arranged.
This recurring cycle of inadequate service and misdiagnosis caused significant inconvenience, financial stress, and mental harassment.
5. Deficiency in Service and Unfair Trade Practice:
The Daikin has shown gross negligence and indifference in providing proper after-sales service. Further, misdiagnosing the issue and proposing an expensive compressor replacement despite it being in working condition amounts to an unfair trade practice.
6. Reliefs Sought:
In view of the above, the Complainant respectfully prays for the following reliefs:
Replacement of the defective Daikin air conditioner with a new, fully functional unit of the same or higher specification.
Compensation for mental agony, harassment, and financial losses due to repeated breakdowns and poor service.
Costs of litigation and other incidental expenses.
Any other relief(s) that this Hon’ble Forum may deem fit and proper under the circumstances of the case.
I trust you will treat this matter with the urgency and seriousness it deserves.
Sincerely,
Pooja Jha
9971119372
