Bike Request for Guidance on Filing Consumer Complaint Against Ola Electric – Defective Scooter and Refund Claim waiting from last 11 months for service

[Shafrin Banu]

Model

Ola gen 2 s1 pro

Dealer Name

Ola electric scooter

Company Name

Ola Electric Mobility limited

Customer Care Number

08033113311

Loss Amount

186029

Ratings

2.00 star(s)

Opposite Party Address

Ola electric scooter

Respected Sir/Madam,

Subject: Request for Guidance Regarding Proposed Consumer Complaint Against Ola Electric

I, Mrs. Shafreena Banu, a resident of Vorkady, Manjeshwar, Kasaragod District, Kerala, seek guidance regarding a proposed consumer complaint against Ola Electric concerning an electric scooter purchased by me and the after-sales service provided for that vehicle.

I request clarification regarding the procedure for filing the complaint before the District Consumer Disputes Redressal Commission, Kasaragod. The relevant facts, chronology, expenses, and requested guidance are set out below.

Background and Purchase

I purchased an Ola Electric scooter on 17 November 2023. The purchase-related payments recorded by me are as follows:

Particulars| Amount
Scooter purchase price| ₹1,62,012
Eight-year extended warranty| ₹8,259
Ola Care Plus payments| Approximately ₹8,258

Reported Technical Problems

Since the purchase, the scooter has reportedly experienced repeated technical issues, including sudden breakdowns, accelerator-response problems, charging and battery-drain issues, sensor-related malfunctions, and problems involving the side-stand system.

The motor was replaced on one occasion. However, according to my experience, the reported issues continued or recurred after that replacement.

Service Incidents and Chronology

I received the following service appointments at the Ola Electric service centre in Padil, Mangaluru:

Date| Service reference| Details
6 November 2025| Ticket No. #10841010| Service appointment issued
10 November 2025| Ticket No. #10887385| Service appointment issued

I also requested roadside assistance, but the assistance was not provided. I thereafter arranged transportation at my own expense and travelled to the designated service centre. On arrival, I found that the centre was closed or otherwise unavailable to provide the required service.

As a result, I returned home with the scooter without obtaining the requested inspection or repair.

Expenses and Losses

The expenses presently identified by me are as follows:

Category| Amount
Scooter and extended warranty| ₹1,70,271
Ola Care Plus payments| Approximately ₹8,258
Transportation expenses| ₹7,500
Total presently identified expenses| ₹1,86,029

The total of ₹1,86,029 does not include any amount that may be claimed, subject to applicable law and the Commission’s assessment, towards compensation, interest, or litigation costs.

I made repeated attempts to obtain a resolution from Ola Electric. However, I have not received what I consider to be a satisfactory and lasting resolution.

Documents Available

I am prepared to submit the following documents and records:

- Purchase invoice
- Registration certificate
- Warranty documents
- Service tickets
- Roadside-assistance records
- Customer-care communications
- Photographs or other records relating to the reported defects
- Evidence of transportation payments

Request for Guidance

I respectfully request your office to clarify the following:

1. Whether I may file a complaint before the District Consumer Disputes Redressal Commission, Kasaragod, having regard to my residence in Manjeshwar, Kasaragod District.
2. The procedure for submitting the complaint in person.
3. The number of copies of the complaint and supporting documents required.
4. The applicable filing fee and the accepted methods of payment.
5. Whether a prescribed complaint format, affidavit, index, or any other accompanying documents are required.
6. Whether any additional procedural issue arises in view of the purchase date and the dates of the subsequent service requests and incidents.
7. Whether any pre-litigation notice, mediation, or other preliminary step is required or advisable before filing the complaint.

I would be grateful for guidance regarding the appropriate filing procedure and the documents required. I understand that the facts and expenses stated above are based on my records and recollection, and I am prepared to provide supporting documents for verification.

Thank you for your time and consideration.

Yours faithfully,

Mrs. Shafreena Banu
Address: Thachire Padavu House, PC Road, Vorkady, Manjeshwar, Kasaragod District, Kerala – 671323
Mobile: 9746196446/9740196446
Email: faazyan@gmail.com / mohammad.faziyan@gmail.com