Simran Rupesh Changani
New member
- Hotel Name
- Flight Booking
- Company Name
- MakeMyTrip
- Customer Care Number
- (0124) 462 8747
- Loss Amount
- 82000
- Ratings
- Opposite Party Address
- MakeMyTrip India Pvt. Ltd.,
DLF Building No. 5 Tower B
DLF Cyber City, DLF Phase 2
Sector 25, Gurugram, Haryana 122002, India
I am filing this complaint against MakeMyTrip regarding denial of a full refund under the “Visa Protection / Visa Refund Guarantee” feature included in my flight booking (Booking ID: NN2AKDOA78388685538)
At the time of booking, I was explicitly shown that I would be eligible for a 100% refund in case of visa refusal. This assurance was a key factor influencing my purchase decision, and I paid for the booking relying on this representation.
Subsequently, my visa application was rejected, and I cancelled my flight booking. However, instead of honoring the promised benefit:
Relief Sought:
I request the following:
Immediate processing of the full refund as promised under the visa protection policy
Clear explanation for denial of claim and removal/unavailability of claim option
If the issue is not resolved promptly, I reserve the right to escalate the matter before the appropriate Consumer Disputes Redressal Commission.
At the time of booking, I was explicitly shown that I would be eligible for a 100% refund in case of visa refusal. This assurance was a key factor influencing my purchase decision, and I paid for the booking relying on this representation.
Subsequently, my visa application was rejected, and I cancelled my flight booking. However, instead of honoring the promised benefit:
- I am being offered only a partial/standard refund of INR 15,000.
- There is no option available on the platform to raise a visa protection claim, despite this feature being part of my booking.
- Customer support has been unresponsive and has incorrectly stated that cancellation voids my eligibility, which was never mentioned in the terms at the time of purchase.
- Deficiency in service
- Misrepresentation of services
- Unfair trade practice, as the promised benefit is being denied without valid justification
Relief Sought:
I request the following:
Immediate processing of the full refund as promised under the visa protection policy
Clear explanation for denial of claim and removal/unavailability of claim option
If the issue is not resolved promptly, I reserve the right to escalate the matter before the appropriate Consumer Disputes Redressal Commission.
