The company website clearly states the return policy within 15 days of product received. I have filed a return request on 10th Aug'25 the day i received the product and the site allowed me to submit the return request as well. However while there was no pickup arranged until 14th Aug'25, I reached out to them, for which they reverted that they have been asked not to return.
Screenshot of their site now: It does not allow me to file a return / exchange now.
Thank you for bringing this matter to our attention. Based on the details you have provided, it appears that the incident involves a potential violation of cybersecurity laws.
To ensure that your rights are fully protected and that the matter is investigated appropriately, we strongly recommend that you file a formal complaint with the Cyber Crime Cell of your local law enforcement authority. Cybercrime units are specifically equipped to handle such issues.
Or in person at your nearest Cyber Crime Police Station
When filing your complaint, please include all relevant details such as screenshots, transaction records, email communications, and any other supporting documentation.
