akashdey936
New member
- Model
- Royal Enfield Himalayan 450 (Top-End Model, Hanle Black)
- Dealer Name
- Orange International, Plot No 3, Survey No 310 & 311 Keesara, Nagaram Village, Ranga Reddy Ranga Reddy Hyderabad
- Company Name
- Royal Enfield
- Customer Care Number
- 1800 210 0008
- Loss Amount
- 28000
- Ratings
- Opposite Party Address
- Plot No 3, Survey No 310 & 311
Keesara, Nagaram Village, Ranga Reddy
Ranga Reddy
Hyderabad
I purchased a Royal Enfield Himalayan 450 (Top-End Model, Hanle Black) on 19 February 2025 through CSD. At booking, the tubeless spoke wheel option was unavailable for CSD customers, and Sales Representative Anil (+91 81259 50950) assured me I could purchase it separately (~Rs. 13,000) immediately after delivery.
From February to May 2025, I followed up multiple times but was told the part code was not generating or was out of stock. On 21 May 2025, I raised complaint CAS-87147889-Y7M8Z7 with Royal Enfield. The order was placed, and on 5 June 2025, I received calls from the service centre asking me to come for installation. Upon visiting on 6 June, the wrong item was unpacked (black rims instead of my original golden rims). They accepted the mistake, reinstalled my original tyre, and promised to reorder.
Mr. Praveen from the dealership (+91 81215 50550) delayed reordering until I followed up again. He confirmed via WhatsApp on 13 June 2025 that the order was placed. On 10 July 2025, I learned the order was cancelled because Royal Enfield increased the price from Rs. 13,000 to Rs. 40,645 after 1 July. They claimed that since I had not made payment, the order could not be confirmed as mine — despite never requesting payment earlier and despite my having a call recording of them saying “your parts have arrived.”
I raised a second complaint on 17 July 2025 (CAS-90593226-K8V8W4). On 10 August, Mr. Shiv Shankar, Area Manager (+91 80033 34411), called and initially said he would help, but on 11 August stated he could not because I hadn’t paid in advance. This is illogical:
Why was I summoned to the service centre on 6 June if the order wasn’t mine?
Whose wheels were being installed on my bike?
Why was I never asked for payment before July?
This appears to be a case of misleading assurances, mismanagement of orders, and dodging tactics to pass on a price hike to the customer. I request the tubeless wheel set be provided at the original agreed price of Rs. 13,000, as my order was placed before 1 July 2025.
From February to May 2025, I followed up multiple times but was told the part code was not generating or was out of stock. On 21 May 2025, I raised complaint CAS-87147889-Y7M8Z7 with Royal Enfield. The order was placed, and on 5 June 2025, I received calls from the service centre asking me to come for installation. Upon visiting on 6 June, the wrong item was unpacked (black rims instead of my original golden rims). They accepted the mistake, reinstalled my original tyre, and promised to reorder.
Mr. Praveen from the dealership (+91 81215 50550) delayed reordering until I followed up again. He confirmed via WhatsApp on 13 June 2025 that the order was placed. On 10 July 2025, I learned the order was cancelled because Royal Enfield increased the price from Rs. 13,000 to Rs. 40,645 after 1 July. They claimed that since I had not made payment, the order could not be confirmed as mine — despite never requesting payment earlier and despite my having a call recording of them saying “your parts have arrived.”
I raised a second complaint on 17 July 2025 (CAS-90593226-K8V8W4). On 10 August, Mr. Shiv Shankar, Area Manager (+91 80033 34411), called and initially said he would help, but on 11 August stated he could not because I hadn’t paid in advance. This is illogical:
Why was I summoned to the service centre on 6 June if the order wasn’t mine?
Whose wheels were being installed on my bike?
Why was I never asked for payment before July?
This appears to be a case of misleading assurances, mismanagement of orders, and dodging tactics to pass on a price hike to the customer. I request the tubeless wheel set be provided at the original agreed price of Rs. 13,000, as my order was placed before 1 July 2025.
