- Hotel Name
- Crown Plaza
- Company Name
- Royal Savoy Holidays
- Website Name
- https://royalsavoyholidays.com/
- Customer Care Number
- 0120-4674061
- Loss Amount
- 90000
- Ratings
- Opposite Party Address
- G-26, 2nd Floor, Sector-3, Noida – 201301, near Sakhua Restaurant
It starts when a sales representative of Savoy Holidays offered a promotional form. We were informed that we had been selected for a special holiday membership presentation and would receive attractive benefits.
Details of event
02 August 2025
At the same day, we received several phone calls from the company's sales representative and were invited to attend a presentation at Hotel Crown Plaza, Greater Noida with my wife.
During the presentation, the representatives of the company made several assurances and promises to convince us to purchase the membership.
They specifically represented that:
Point 1 - We assured that a stay for a period of 6 nights and 7 days per year for the next 5 years from the date of agreement will be provided. These one week will be chargeable i.e. ₹ 8999 + GST as annual fee other than membership fee.
Point 2- We were assured that we would receive stays in premium/luxury hotels and resorts through the membership.
Point 3 -We were informed that booking holidays would be easy and hassle-free and that the membership would provide the promised benefits.
Point 4- We were assured that the membership would provide good value for money and the facilities explained during the presentation would be available.
Point 5- We were assured that 2 bonus weeks will be additionally provided, of which first week will be provided without any charge.
Point 6- We were assured that we can book rooms for our guests in the same membership without any additional charge.
Point 7- We were assured that a food coupon of ₹ 3000/- will be provided.
Believing these representations and assurances to be true, we decided to purchase the membership worth ₹ 90000/-.
The payment was made as follows:
₹ 85,000 paid through Credit card
₹ 5,000 paid through Credit Card.
Copies of the payment receipt/invoice are attached herewith.
Thereafter, while I went to book the rooms for my family and guests, the company Royal Savoy Holidays and the reps of the company denied to provide us the promised benefits. They also, not provided the food coupon of ₹ 3000/-
I requested the company to cancel the membership and refund the amount ₹ 90000/- but they refused to refund.
Documents attached.
Details of event
02 August 2025
At the same day, we received several phone calls from the company's sales representative and were invited to attend a presentation at Hotel Crown Plaza, Greater Noida with my wife.
During the presentation, the representatives of the company made several assurances and promises to convince us to purchase the membership.
They specifically represented that:
Point 1 - We assured that a stay for a period of 6 nights and 7 days per year for the next 5 years from the date of agreement will be provided. These one week will be chargeable i.e. ₹ 8999 + GST as annual fee other than membership fee.
Point 2- We were assured that we would receive stays in premium/luxury hotels and resorts through the membership.
Point 3 -We were informed that booking holidays would be easy and hassle-free and that the membership would provide the promised benefits.
Point 4- We were assured that the membership would provide good value for money and the facilities explained during the presentation would be available.
Point 5- We were assured that 2 bonus weeks will be additionally provided, of which first week will be provided without any charge.
Point 6- We were assured that we can book rooms for our guests in the same membership without any additional charge.
Point 7- We were assured that a food coupon of ₹ 3000/- will be provided.
Believing these representations and assurances to be true, we decided to purchase the membership worth ₹ 90000/-.
The payment was made as follows:
₹ 85,000 paid through Credit card
₹ 5,000 paid through Credit Card.
Copies of the payment receipt/invoice are attached herewith.
Thereafter, while I went to book the rooms for my family and guests, the company Royal Savoy Holidays and the reps of the company denied to provide us the promised benefits. They also, not provided the food coupon of ₹ 3000/-
I requested the company to cancel the membership and refund the amount ₹ 90000/- but they refused to refund.
Documents attached.