Shahil Kumar
New member
- Model
- Samsung galaxy M17E
- Dealer Name
- Flipkart
- Company Name
- Flipkart
- Loss Amount
- 20000
- Ratings
I have sent a below formal email to Flipkart Team but no luck so far please help me here.
Dear Flipkart Customer Support and Escalation Team,
I am writing to formally escalate my concern regarding the delayed delivery of my Samsung Galaxy smartphone order placed on 15 Oct 2026, which was originally scheduled to be delivered on 20 October 2026.
Unfortunately, the delivery was not completed as scheduled due to what I perceived as unprofessional conduct and an inappropriate attitude on the part of the initially assigned delivery executive. This experience has been extremely disappointing and falls short of the level of customer service I expect from a reputed e-commerce platform like Flipkart.
Furthermore, the delivery was subsequently rescheduled for the following day, with an expected delivery time of 5:00 PM. Despite making more than ten follow-up attempts with customer care and more than ten attempts to contact the delivery executive, I have not received a satisfactory response or a clear update regarding the status of my order.
I have now been informed that the delivery has been rescheduled for tomorrow, 22 October 2026. Given the previous experience, repeated unsuccessful follow-ups, and lack of communication, I am no longer confident that the order will be delivered as promised.
I would like to bring the following concerns to your attention:
1. Failure to meet the committed delivery date: The order was not delivered on the originally promised date.
2. Unprofessional conduct: The behaviour of the initially assigned delivery executive was unsatisfactory and negatively affected my customer experience.
3. Lack of communication and accountability: Despite numerous attempts to contact customer care and the delivery executive, I have not received a clear or satisfactory resolution.
4. Repeated rescheduling without assurance: The continued postponement of the delivery has caused unnecessary inconvenience and uncertainty.
In view of the above, I request that Flipkart take the following actions on priority:
- Escalate this matter to the concerned Delivery Operations Manager and the appropriate senior customer support authority.
- Investigate the conduct of the initially assigned delivery executive and take appropriate action, wherever warranted.
- Arrange for a responsible delivery executive to complete the delivery without further delay.
- Confirm in writing that my order will be delivered on 22 October 2026, along with a reliable delivery time window.
- Provide me with a formal explanation for the delay, the repeated lack of response, and the failure to honour the original delivery commitment.
Please treat this email as a formal complaint and escalation. I expect a clear response, a confirmed delivery commitment, and appropriate corrective action rather than another routine rescheduling notification.
I have made repeated efforts to resolve this matter through the regular customer support channels, and I believe it is now reasonable to expect intervention from the relevant supervisory team.
Order Details:
- Product: Samsung Galaxy smartphone
- Order ID: OD438890950673886100
- Original Promised Delivery Date: 20 October 2026
- Current Scheduled Delivery Date: 22 October 2026
- Registered Mobile Number: 920-411-3878
- Registered Email Id: shahil_8likeu@yahoo.in
I look forward to your prompt response and a satisfactory resolution of this matter. If you are not able to deliver requesting you to process my refund without any deduction such as processing fees and others charges.
Note:- Legal action required against the delivery agents about unprofessional behaviour ( Delivery Agent Responded verbally - Jo Krna hai kr le parcel tere ko kbhi nhi milega ) with a female reciver ( My wife) I escalate this over call with Customer service representatives multiple times kindly go through the call recording as well for better understanding.
Dear Flipkart Customer Support and Escalation Team,
I am writing to formally escalate my concern regarding the delayed delivery of my Samsung Galaxy smartphone order placed on 15 Oct 2026, which was originally scheduled to be delivered on 20 October 2026.
Unfortunately, the delivery was not completed as scheduled due to what I perceived as unprofessional conduct and an inappropriate attitude on the part of the initially assigned delivery executive. This experience has been extremely disappointing and falls short of the level of customer service I expect from a reputed e-commerce platform like Flipkart.
Furthermore, the delivery was subsequently rescheduled for the following day, with an expected delivery time of 5:00 PM. Despite making more than ten follow-up attempts with customer care and more than ten attempts to contact the delivery executive, I have not received a satisfactory response or a clear update regarding the status of my order.
I have now been informed that the delivery has been rescheduled for tomorrow, 22 October 2026. Given the previous experience, repeated unsuccessful follow-ups, and lack of communication, I am no longer confident that the order will be delivered as promised.
I would like to bring the following concerns to your attention:
1. Failure to meet the committed delivery date: The order was not delivered on the originally promised date.
2. Unprofessional conduct: The behaviour of the initially assigned delivery executive was unsatisfactory and negatively affected my customer experience.
3. Lack of communication and accountability: Despite numerous attempts to contact customer care and the delivery executive, I have not received a clear or satisfactory resolution.
4. Repeated rescheduling without assurance: The continued postponement of the delivery has caused unnecessary inconvenience and uncertainty.
In view of the above, I request that Flipkart take the following actions on priority:
- Escalate this matter to the concerned Delivery Operations Manager and the appropriate senior customer support authority.
- Investigate the conduct of the initially assigned delivery executive and take appropriate action, wherever warranted.
- Arrange for a responsible delivery executive to complete the delivery without further delay.
- Confirm in writing that my order will be delivered on 22 October 2026, along with a reliable delivery time window.
- Provide me with a formal explanation for the delay, the repeated lack of response, and the failure to honour the original delivery commitment.
Please treat this email as a formal complaint and escalation. I expect a clear response, a confirmed delivery commitment, and appropriate corrective action rather than another routine rescheduling notification.
I have made repeated efforts to resolve this matter through the regular customer support channels, and I believe it is now reasonable to expect intervention from the relevant supervisory team.
Order Details:
- Product: Samsung Galaxy smartphone
- Order ID: OD438890950673886100
- Original Promised Delivery Date: 20 October 2026
- Current Scheduled Delivery Date: 22 October 2026
- Registered Mobile Number: 920-411-3878
- Registered Email Id: shahil_8likeu@yahoo.in
I look forward to your prompt response and a satisfactory resolution of this matter. If you are not able to deliver requesting you to process my refund without any deduction such as processing fees and others charges.
Note:- Legal action required against the delivery agents about unprofessional behaviour ( Delivery Agent Responded verbally - Jo Krna hai kr le parcel tere ko kbhi nhi milega ) with a female reciver ( My wife) I escalate this over call with Customer service representatives multiple times kindly go through the call recording as well for better understanding.