Kanhaiya Thakur
New member
- Model
- Samsung S23 Ultra
- Dealer Name
- Samsung India Electronics Pvt. Ltd.
- Company Name
- Samsung India Electronics Pvt. Ltd.
- Customer Care Number
- 180057267864
- Loss Amount
- 23000
- Ratings
- Opposite Party Address
- Samsung Data Systems India Pvt. Ltd.
Reg. Off. - 6th Floor, DLF Center, Sansad Marg, New Delhi 110001.
Factory - 25 & 28, Khata No. 77, Village Gujarpur, Pargana-Dhankaur, Udyog Vihar, Ecotech-II, G.B.Nagar, Greater Noida - 201306
Honorable Officer,
Consumer Forum,
Hyderabad, Telangana, India
Sir,
I own a Samsung S23 Ultra phone since Feb2023. 2 days ago, my mobile received upgrade message from Samsung to update and I upgraded the mobile. During the upgrade/reboot of mobile, there is a vertical green line appearing permanently on mobile screen.
I visited KPHB Samsung Service Center, and they told me that this is common problem as phone gets heated up during upgrade, due to that screen got damaged. They also said that - As my phone is more than 3 years old, free replacement of screen does not qualify for my phone that is only for 3 years old phones (Samsung recently accounted) hence I have to pay Rs.23000/- for screen replacement.
Sir, as Samsung has bug in their S/W and updates (which is accepted by service center person/engineer), due to which my phone screen got damaged, they should be replacing the screen free of cost to all customers which has similar problem due to recent upgrade. Kindly pass an order to Samsung the same and oblige the consumer at the same time. Appreciate.
Best Regards,
K Thakur
9000844631
Consumer Forum,
Hyderabad, Telangana, India
Sir,
I own a Samsung S23 Ultra phone since Feb2023. 2 days ago, my mobile received upgrade message from Samsung to update and I upgraded the mobile. During the upgrade/reboot of mobile, there is a vertical green line appearing permanently on mobile screen.
I visited KPHB Samsung Service Center, and they told me that this is common problem as phone gets heated up during upgrade, due to that screen got damaged. They also said that - As my phone is more than 3 years old, free replacement of screen does not qualify for my phone that is only for 3 years old phones (Samsung recently accounted) hence I have to pay Rs.23000/- for screen replacement.
Sir, as Samsung has bug in their S/W and updates (which is accepted by service center person/engineer), due to which my phone screen got damaged, they should be replacing the screen free of cost to all customers which has similar problem due to recent upgrade. Kindly pass an order to Samsung the same and oblige the consumer at the same time. Appreciate.
Best Regards,
K Thakur
9000844631