Sasta safar

tinku Kumar

tinku Kumar

New member
Hotel Name
Sasta safar
Company Name
Sasta safar
Website Name
www.sastasafar.com
Customer Care Number
74288 06900
Loss Amount
17514
Ratings
1.00 star(s)
I was booking the air tickets from sastasafer.com and just as I made the payment, I recieved a call after 5 minutes from the agency. The person over the call informed that my booking was not done because of the price change and gave me two options 1) refund the payment and 2) Manual booking. I asked to cancel the booking and refund my payment. But within 5 minutes, they just send me a random ticket that does not have the genuine information related to confirmed booking as I tried checking on the airlines websites. I have also come across a judgement against the same agency on a case which seems similar to mine from the consumer court. The copy is attached in the supporting docs. I requested them to provide the genuine tickets or refund my money. But there is no response on this. I have also requested SBI bank to reverse that UPI payment and they said it will take 12 weeks time to look into the matter and verify. I request you to please look into the matter and get my money back.
 

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Hello @tinku Kumar

We carefully went through your complaint regarding the booking made through Sasta Safar and prepared this short summary to ensure we understood your issue correctly.

As per your experience, you booked flight tickets after seeing an attractive fare and completed the payment expecting a confirmed reservation. However, shortly after the booking, you were informed that the fare had increased and additional payment was required. You also faced confusion regarding the PNR and booking confirmation status, which caused unnecessary stress and inconvenience. Despite repeated follow-ups, you did not receive proper support or a timely resolution regarding the booking/refund.


We are outlining the first step to be taken before filing a case in the Consumer Forum.

Please follow the steps mentioned below. Contact the Sasta Safar customer care via email (support@travelsees.com) and if you have not received any response, kindly share the relevant details with us so that we may guide you further.

Online
We recommend that you first Send a detailed email to support@travelsees.com outlining your issue, including order details and any previous correspondence and request to process the complete Refund + Compensation.


Offline-Mode
You can also send your feedback via registered post at Sasta Safar Head Office

TRVS Travelsees India Pvt Ltd
Ground Floor, Building No. 3, Kh. 385, 100 Feet Rd,
Ghitorni, Near Town Cafe & Wellness Gym,
New Delhi, Delhi - 110030

View Sample Notice: Notice to CMD of the Company

If they already refunded the amount and provided you the reference number but the amount is not reflecting in your account, please contact your bank or payment provider.

This step not only gives the Sasta Safar a chance to refund but also helps strengthen your case if you decide to file a complaint with the Consumer Forum later.

Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.

Best regards,
Thanks
 
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