SBM Traansport - Faulty bus 6-Apr-2026

[Arun Annamalai]

Hotel Name

NA

Company Name

SBM Traansport

Website Name

https://m.sbmtraansport.in/

Customer Care Number

+91 95859 65999

Loss Amount

1155

Ratings

1.00 star(s)

Opposite Party Address

SBM Traansport Application Pvt Ltd #27, Ram Nagar Main Road, Paper Mills Road Peravallur
9585965999

I had booked a bus ride with SBM transport from thanjavur to chennai on 6-April-2026. Below are the ticket details
*SBM Traansport - Your Journey Details*

Dear Arun Annamalai,

Your travel from *Tanjore* To *Chennai* is going to start at *06 Apr 10:45 PM*.

*Track Your Bus* : Track Bus

Service Number : NO DINNER BREAK-NON STOP
Bus No : *TN01BS1509*

Driver1 No : 9843661736
Driver2 No : -

www.sbmtraansport.in
The transport agency has sent a faulty bus. AC is not working. No clear information about alternate bus arrangemnt. The driver does not have any clear instruction from agency.the driver also mentions some compressor issue in the bus.
The customer care number of the agency or the ticketing partner (Abhibus.com( are bot responding

When passengers requested to open emergency exits (roof window of bus) for air circulation, the emergency exits are not
Opening when operated as instructed. This has created physical and mental stress to approx 35 passengers who booked a sleeper AC bus for a comfortable travel. Also with the emergency exit not working, the passengers are concerned about the safety of the bus. No safety inspection followed as promised. No clear information given on alternate arrangements. The bus is on its way to Trichy without any clear information or commitment from the agency for a replacement.

 

[TeamMember]

Hello @Arun Annamalai

After reading your complaint regarding SBM Transport, we understand that you had booked tickets expecting a safe and comfortable journey. However, according to your experience, the bus provided for travel allegedly developed technical issues/faults during the trip, which caused significant inconvenience and disruption to your journey on 6 April 2026.

You mentioned that the condition of the vehicle and the handling of the situation by the transport staff were not satisfactory, leaving passengers stranded and causing unnecessary delay, discomfort, and stress. Despite paying for the service in advance, you allegedly did not receive the level of safety and reliability expected from a professional transport operator.

As per your complaint, the incident caused both inconvenience and mental harassment, especially because passengers depend on such transport services for timely and safe travel.

---

We are outlining the first step to be taken before filing a case in the Consumer Forum.

Please follow the steps mentioned below. Contact the SBM Transport customer care via email (sbmtransport@gmail.com) and if you have not received any response, kindly share the relevant details with us so that we may guide you further.

Offline-Mode
You can also send your feedback via registered post at SBM Transport Head Office

SBM Transport Office
Near Majestic Bus Stand Area, Bengaluru,
Karnataka – 560023.

View Sample Notice: Notice to CMD of the Company

If they already refunded the amount and provided you the reference number but the amount is not reflecting in your account, please contact your bank or payment provider.

This step not only gives the SBM Transport a chance to refund but also helps strengthen your case if you decide to file a complaint with the Consumer Forum later.

Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.

Best regards,
Thanks