- Seller Name
- Bookswagon
- Company Name
- SR Ecommerce Factory Pvt. Ltd.
- Product Name
- Books - 1)Wolf Prize In Mathematics, Volume 4 and 2) Functional Analysis
- Website Name
- www.bookswagon.com
- Customer Care Number
- 011-41521153
- Loss Amount
- 16262
- Ratings
- Opposite Party Address
- SR Ecommerce Factory Pvt. Ltd.,
2/14, Ansari road ,
Daryaganj Delhi 110002
The seller Bookswagon refused to refund my money after I returned two books for being sold not in pristine condition (I bought brand new books). The two orders consists 2 books. Order - BW26062949451054 - “ Wolf Prize In Mathematics, Volume 4” and BW26070782561139 - “ Functional Analysis”. It was returned through India post with tracking - EY503414362IN. The total price of the book is ₹ (10086+6176) = ₹16262.
The parcel was booked on 14 August 2026 & delivered on 22 August 2028. Despite the tracking details on the official India Post website claiming the parcel was delivered on 22 August, the seller first denied the delivery claim. My last communication with their customer service was on 26 August through email - customerservice@bookswagon.com. They told me to give me some time to investigate but they never replied. I gave them 2 more days & I tried to contact them today they neither replied to my mail nor they pick up the phone (customer service phone 011-41521153). I called them more than 15 times (at different times). They are avoiding me. I even sent them mails telling them to pick up the phone & to settle this like gentleman but they wouldn’t pick up the phone. They are completely silent. Now it’s no longer about the delivery, he simply went complete silence. Please help resolve this issue. I’m being cheated.
The parcel was booked on 14 August 2026 & delivered on 22 August 2028. Despite the tracking details on the official India Post website claiming the parcel was delivered on 22 August, the seller first denied the delivery claim. My last communication with their customer service was on 26 August through email - customerservice@bookswagon.com. They told me to give me some time to investigate but they never replied. I gave them 2 more days & I tried to contact them today they neither replied to my mail nor they pick up the phone (customer service phone 011-41521153). I called them more than 15 times (at different times). They are avoiding me. I even sent them mails telling them to pick up the phone & to settle this like gentleman but they wouldn’t pick up the phone. They are completely silent. Now it’s no longer about the delivery, he simply went complete silence. Please help resolve this issue. I’m being cheated.