SERVICE DELAY OF OLA S1 AIR

V

VISHWAJIT

New member
Model
OLA S1 AIR
Company Name
OLA ELECTRIC
Loss Amount
115000
Ratings
5.00 star(s)
I WAS FACING AN ISSUE IN MY OLA S1 AIR HUB MOTOR AS AN GRINDING SOUND WAS COMING FROM IT, ONCE SUDDENLY THE BIKE STALLED IN MID ROAD. I SOMEHOW KEPT THE BIKE IN THE SERVICE CENTRE IN VERNA GOA ON 26 TH MAY 2026, NO JOB CARD WAS PROVIDED TO ME AS THEIR REASON WAS THERE WERE NO APPOINTMENT SLOTS AVAILABLE ONLY AN ENTRY ON REGISTER WAS MADE, AFTER NUMEROUS VISITS TO THE SERVICE CENTRE AND CONVERSATION ON MAIL, CALL AND TWITTER BY TAGGING OLA SUPPORT AND BHAVESH AGARWAL THE OWNER, EVERY TIME THEY OPENED A TICKET BUT NO SOLUTION WAS PROVIDED WHEN VISITING THE SERVICE CENTRE AS THEIR REASON WAS NO HUB MOTOR AVAILABLE AS THEY HAVE STOPPED THE PRODUCTION OF IT. AS OF TODAY 20TH AUG 2026 NEARLY 3 MONTHS MY BIKE IS STILL LYING IN THE SERVICE CENTRE WITHOUT THE HOPE OF IT BEING REPAIRED. AS I HAVE NO OTHER BIKE TO COMMUTE TO MY WORKPLACE AND OTHER LOCATION FOR PERSONAL WORK, IT HAS CAUSED ME ENOUGH MENTAL DISTRESS AND AGONY. I VE SENT A LEGAL NOTICE IN THE OLA OFFICE IN KARNATAKA FOR THE REFUND OR REPLACEMENT WITHIN 14 DAYS. KINDLY ADIVICE ME IN REGISTERING AS CASE IN CONSUMER COURT.
 
Hello @VISHWAJIT

Thank you for reaching out. We noticed that you are facing the similar problem with OLA Electric that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Bike Post in thread 'Ola S1x 4kw'

We are outlining the first step to be taken before filing a case in the Consumer Forum.

Please follow the steps mentioned below. If you have already contacted Ola Electric via email and have not received any response, kindly share the relevant details with us so that we may guide you further.

Step: 1
We recommend that you first Send a detailed email to support@olaelectric.com, grievanceofficer@olaelectric.com outlining your issue, including vehicle details and request to repair within 7 days...

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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