Car Service Failure and Safety Risk in Mahindra XUV700 AX7L – Request for Compensation and Root Cause Explanation

S

santoshkushare

New member
Model
Mahindra XUV700 AX7L
Dealer Name
Shiv Autowings, Pimpri-Chinchwad
Company Name
Mahindra & Mahindra
Customer Care Number
1800 209 6006
Loss Amount
41700
Ratings
1.00 star(s)
I am filing this complaint against Mahindra & Mahindra regarding a serious service failure involving my newly purchased Mahindra XUV700 AX7L Automatic (Registration No: 25BH6128P), booked on 14th September 2025 and delivered on 17th October 2025 via Shiv Autowings, Bhosari, Pune.
On 24th October 2025, just a week after delivery, the vehicle suffered a sudden braking system failure while I was traveling with my family, including a 6-month-old baby and a 6-year-old child. This incident caused significant distress and posed a major safety risk. Despite the urgency, Roadside Assistance (RSA) and dealership support were delayed and inadequate, further compounding the issue.
Following my initial complaint, Mahindra refunded ₹2950 for RSA towing charges. However, I also incurred the following additional expenses due to this failure:

Toll Charges: ₹250
Fuel Costs: ₹3500 (multiple trips between native place, breakdown location, and service center)
Mental Harassment Compensation: ₹35,000 (for myself, spouse, and two children)

Total Loss Amount Claimed: ₹41,700
I have requested Mahindra to reimburse these costs and provide a detailed explanation of the root cause of the braking failure, especially since no dashboard warning was displayed. Despite multiple follow-ups, I have received no satisfactory response or resolution.
I am now seeking intervention from the Consumer Forum to ensure accountability, safety transparency, and fair compensation for the financial and emotional distress caused to my family.
 
We have carefully reviewed all the details and documents you have submitted regarding your complaint. Based on our thorough evaluation, we regret to inform you that the only viable option left is to file a case before the nearest District Consumer Disputes Redressal Forum.

Process to File a Consumer Complaint Online:​

You can file the case through the online e-Jagriti portal: e-jagriti Platform: Ministry of Consumer Affairs, Food, and Public Distribution, Government of India

List Documents Required for Filing the Case:​

To initiate your complaint, the following documents need to be submitted:
  1. Index – A list of all enclosures/documents attached.
  2. Memo of Parties – Details of the complainant(s) and respondent(s).
  3. Affidavit – A sworn statement verifying the contents of the complaint.
  4. List of Events / Chronology – A timeline of key events related to the issue.
  5. Supporting Documents – Invoices, receipts, communication proofs, warranty cards, etc.

How We Can Help:​

We can assist you by:
  • Drafting all the necessary documents (Index, Complaint, Affidavit, List of Events, etc.)
  • Uploading and filing the complaint on the Consumer Forum website on your behalf
  • Guiding you through the hearing process and next steps
If you would like to proceed, kindly confirm, and we will begin preparing your case files right away.

Thanks
 
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