Service not provide as per reserved semi deluxe bus by RSRTC.

[Navin Bihari]

Hotel Name

RSRTC

Company Name

Rajasthan State Road Transport Corporation

Website Name

rsrtconline.rajasthan.gov.in

Customer Care Number

1800-2000-103

Loss Amount

5385

Ratings

5.00 star(s)

Opposite Party Address

Rajasthan State Road Transport Corporation

I booked a RSRTC Semi Deluxe bus ticket from Ajmer to Jalore, scheduled to depart at 14:30 PM on 02 April 2026, for which a total amount of ₹ 385.00 was paid online.
I reported at Roadways Bus Stand Ajmer well before the departure time and I saw. The Reserved Semi Deluxe bus was not there, and no travel information or boarding message was received. On enquiring at the bus stand, an ordinary Blue Line Bus was there to depart Jalore instead of Semi deluxe bus. The Conductor of bus told me, that there was some FAST Tag issue regarding the reserved semi deluxe bus so you should travel that alternate Blue Line bus. And no overpaid amount refunded to me.

As per Semi deluxe bus schedule there are only five stoppage between Ajmer to Jalore, but the Blu Line bus has many stoppage including interior villages. The journey was not comfortable. I am a 64 year old senior citizen & I travel with my wife, by this journey, we suffer from back pain & mental harassment.

I request the Hon’ble Forum to kindly direct RSRTC to:
Refund the fare paid for semi deluxe bus journey.

Provide compensation of Rs. 5000-00 for inconvenience and mental agony
Supporting documents (Photo of ticket No. 321025134, Semi Deluxe bus schedule, photo of blue line bus.) can be provided as required.

 

[TeamMember]

Hello @Navin Bihari

After going through your complaint regarding the RSRTC Semi Deluxe bus service, we understood that you had specifically booked a Semi Deluxe bus expecting better seating and travel comfort for your journey. However, according to your experience, the actual bus service provided during travel was not as per the category that was originally reserved.

You mentioned that the bus condition and facilities allegedly did not match the standards generally associated with a Semi Deluxe service, which caused inconvenience and disappointment during the journey. Despite paying for a higher-category service, you felt that the quality of service delivered was not justified as per the booking made by you.

---

We are outlining the first step to be taken before filing a case in the Consumer Forum.

Please follow the steps mentioned below. Contact the RSRTC customer care via email (customercare@rsrtconline.rajasthan.gov.in) and if you have not received any response, kindly share the relevant details with us so that we may guide you further.

Offline-Mode
You can also send your feedback via registered post at RSRTC Head Office

Rajasthan State Road Transport Corporation (RSRTC)
Parivahan Marg, Chomu House Circle, Jaipur,
Rajasthan – 302001.

View Sample Notice: Notice to CMD of the Company

If they already refunded the amount and provided you the reference number but the amount is not reflecting in your account, please contact your bank or payment provider.

This step not only gives the RSRTC a chance to refund but also helps strengthen your case if you decide to file a complaint with the Consumer Forum later.

Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.

Best regards,
Thanks