Severe Delay & Non-Delivery of Shipment by Delhivery Despite Multiple Follow-ups

A

Aditi Kulkarni

New member
Dealer Name
Delhivery
Company Name
Delhivery
Loss Amount
1000000
Ratings
1.00 star(s)
Opposite Party Address
Hyderabad
I am writing to formally lodge a complaint against Delhivery courier service regarding the non-delivery of my shipment (AWB: 2827787009354).

The shipment was picked up on 9th May 2026, and as of 21st May 2026, it has still not been delivered. This is an unacceptable delay of over 12 days, with no clear accountability from the service provider.

Key Issues:​

  • The tracking system is misleading, as it updates the delivery date every day without any real progress
  • There is no transparency regarding the current location of the parcel
  • Customer care support is highly unprofessional — every time I contact them, I receive the same scripted response stating “24–48 hours required”
  • Despite multiple follow-ups and escalations, no concrete action has been taken
  • There is a complete lack of ownership and resolution

Impact:​

This shipment contains important items, and the continuous delay along with false assurances has caused:

  • Mental stress
  • Loss of time due to repeated follow-ups
  • Loss of trust in the service
 
Hello @Aditi Kulkarni

After going through your complaint regarding Delhivery, we understand that your shipment allegedly faced an unusually long delay and was not delivered despite repeated follow-ups from your side.

According to your complaint, the parcel remained stuck at different transit stages for an extended period, and even after contacting customer support multiple times, you allegedly did not receive any proper update, resolution, or committed delivery timeline. You mentioned that the tracking details were either not updated correctly or continued showing delayed movement without any meaningful action from the courier company.

You further stated that the non-delivery of the shipment caused significant inconvenience, frustration, and mental stress, especially because the parcel was important and expected within the promised delivery period.


We noticed that you are facing the similar problem with Delhivery that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Post in thread 'DELHIVERY COURIER SERVICE'

Hello @HAMZA KHAN

Steps to Address the Undelivered Shipment​

Steps before filing case in the Consumer Forum

Contact the DELHIVERY support team

Draft a detailed complaint outlining the shipment details, the value of the goods, and the losses incurred due to the non-delivery. Send this complaint to Delhivery's customer support at whistle_blower@delhivery.com, chairpersonac@delhivery.com. Ensure you retain copies of all communications for your records.

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You can also send your feedback via registered post at...


If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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