samathareddyk
New member
- Company Name
- Soulful Trip Pvt. Ltd.
- Website Name
- https://soulfultrip.com/
- Customer Care Number
- 080-48527549
- Loss Amount
- 45000
- Ratings
- Opposite Party Address
- Commerce House(Chandrika Hotel building), #304, 3rd Floor, Cunningham Road & Millers Road, Bangalore - 560001
Hello,
We have been totally defrauded by the company Soulful Trip Pvt. Ltd.
Last year we purchased a 3 year holiday membership from Soulful Trip Pvt. Ltd. for an amount of Rs. 60,000. On the very first service booking itself we faced one of the worst holiday experiences. We requested for booking Hotel Aadrika, Chikkamagaluru for Aug 15th to Aug 17th well in advance.
We received no booking ids, however. But inspite of having no booking ids, we were advised and encouraged by their representatives to go ahead with our plans even till the last minute(s) of reaching the Hotel! As it turned out the entire Hotel was fully booked out as were all other Hotels in Chikkamagaluru.
Not just the disappointment of not having the restful holiday that my family was looking forward to, but my family was put to potentially dangerous situation as we had to drive back later night. My husband being tired after a long days drive had to drive back on unfamiliar roads in the night, back to Hassan to stay overnight. We returned back to Bangalore the next day.
Soulful Trip Pvt. Ltd. after a considerable delay acknowledged their failure and apologized and confirmed refund over email. But to date they have not made the full refund. Only a partial refund of Rs. 15000 was made by of their sales representatives - not by the company itself!
Soulful Trip not only provided terrible service but also harassed the customer over a simple refund over the period of more than one year.
Therefore we want to purse the legal option with consumer court to sue them for not just refund but mental harrasssment of customer.
We have been totally defrauded by the company Soulful Trip Pvt. Ltd.
Last year we purchased a 3 year holiday membership from Soulful Trip Pvt. Ltd. for an amount of Rs. 60,000. On the very first service booking itself we faced one of the worst holiday experiences. We requested for booking Hotel Aadrika, Chikkamagaluru for Aug 15th to Aug 17th well in advance.
We received no booking ids, however. But inspite of having no booking ids, we were advised and encouraged by their representatives to go ahead with our plans even till the last minute(s) of reaching the Hotel! As it turned out the entire Hotel was fully booked out as were all other Hotels in Chikkamagaluru.
Not just the disappointment of not having the restful holiday that my family was looking forward to, but my family was put to potentially dangerous situation as we had to drive back later night. My husband being tired after a long days drive had to drive back on unfamiliar roads in the night, back to Hassan to stay overnight. We returned back to Bangalore the next day.
Soulful Trip Pvt. Ltd. after a considerable delay acknowledged their failure and apologized and confirmed refund over email. But to date they have not made the full refund. Only a partial refund of Rs. 15000 was made by of their sales representatives - not by the company itself!
Soulful Trip not only provided terrible service but also harassed the customer over a simple refund over the period of more than one year.
Therefore we want to purse the legal option with consumer court to sue them for not just refund but mental harrasssment of customer.
