Gaurav Gupta
New member
- Model
- Ola S1x+ scooter
- Dealer Name
- Ola Electric Mobility Private Limited
- Company Name
- Ola Electric Mobility Private Limited
- Customer Care Number
- 080-33113311
- Loss Amount
- 180000
- Ratings
- Opposite Party Address
- Ola Electric Technologies Private Limited/ Ola Electric Mobility Private Limited | www.olaelectric.com Regd Office:
Regent Insignia, #414, 3rd Floor, 4th Block, 17th Main, 100 Feet Road, Koramangala, Bengaluru, Karnataka, India - 560034
Dear Sir/Madam,
I am writing to lodge a formal complaint against Ola Electric (Ola Electric Mobility Pvt. Ltd.). I have faced significant inconvenience, financial loss, and mental stress due to the failure to repair my scooter and poor customer service.
### Details of the Issues
On July 13, while I was commuting to the office on my Ola S1x+ scooter, it suddenly shut down, and a 'system issue' message appeared on the screen. I subsequently took it to the Ola Service Center in Manjhari, Pune. The technician there asked me to leave the scooter at the center and informed me that I would receive a call once the repairs were completed. A job ticket (No. 13571217) was also raised for this.
1. Poor Service: From July 13 to September 04, I have received no calls or messages from the Ola Service Center regarding the repair status. When I visited the service center, the staff stated they did not know when it would be fixed and could not provide any timeline for the repair.
2. Lack of Response from Customer Service: I sent multiple emails to Ola Electric’s customer support but received no reply. I also called the Ola customer care number (080-33113311), but the executive was unaware of the repair schedule and could not provide information on when the issue would be resolved.
Consequently, I am concerned about whether my scooter will be repaired at all, as I am not receiving any reliable response from Ola.
Relief Sought
1. A full refund of the current price (INR [80,000]) or replacement of the defective scooter with a new, fully functional one.
2. Compensation of INR 100,000 should be provided for financial loss, mental distress, and the inconvenience caused.
3. Legal expenses and any additional costs should be covered.
I hereby declare that the information provided above is correct to the best of my knowledge.
Thank you for your attention to this matter.
Yours sincerely,
Gaurav Gupta
I am writing to lodge a formal complaint against Ola Electric (Ola Electric Mobility Pvt. Ltd.). I have faced significant inconvenience, financial loss, and mental stress due to the failure to repair my scooter and poor customer service.
### Details of the Issues
On July 13, while I was commuting to the office on my Ola S1x+ scooter, it suddenly shut down, and a 'system issue' message appeared on the screen. I subsequently took it to the Ola Service Center in Manjhari, Pune. The technician there asked me to leave the scooter at the center and informed me that I would receive a call once the repairs were completed. A job ticket (No. 13571217) was also raised for this.
1. Poor Service: From July 13 to September 04, I have received no calls or messages from the Ola Service Center regarding the repair status. When I visited the service center, the staff stated they did not know when it would be fixed and could not provide any timeline for the repair.
2. Lack of Response from Customer Service: I sent multiple emails to Ola Electric’s customer support but received no reply. I also called the Ola customer care number (080-33113311), but the executive was unaware of the repair schedule and could not provide information on when the issue would be resolved.
Consequently, I am concerned about whether my scooter will be repaired at all, as I am not receiving any reliable response from Ola.
Relief Sought
1. A full refund of the current price (INR [80,000]) or replacement of the defective scooter with a new, fully functional one.
2. Compensation of INR 100,000 should be provided for financial loss, mental distress, and the inconvenience caused.
3. Legal expenses and any additional costs should be covered.
I hereby declare that the information provided above is correct to the best of my knowledge.
Thank you for your attention to this matter.
Yours sincerely,
Gaurav Gupta