Subject: Complaint regarding non-delivery of goods, deficiency in service, unfair trade practice and failure of refund the amount paid

Aleenajai

New member
Dealer Name
Aleena jai
Company Name
Moongoddness
Customer Care Number
6282617008
Loss Amount
1123
Ratings
1.00 star(s)
Opposite Party Address
Moongoddesscouture, K.C Abraham Master Road, 12th Cross Rd, Panampilly Nagar, Kochi, Kerala 682036.Please note that this physical
Dear Moongoddess Couture Team,
I am writing this final email regarding my order #869757,which I placed and paid for on December 9, 2025.
It has now been several months since my purchase, and I have still neither received the dress nor any reliable update regarding its shipment. Your failure to deliver the product or provide a proper resolution despite my previous attempts to contact you amounts to a severe deficiency in service.
Consider this a final demand for a full refund of 1122.46 to my original payment method.
If I do not receive confirmation of the processed refund within the next 48 hours, I will be forced to escalate this matter legally. This will include filing a formal consumer grievance with the National Consumer Helpline (NCH) and raising a formal chargeback/fraud dispute with my bank and payment provider.
I expect an immediate response and resolution.
Sincerely,
Aleena jai
6282617008
aleenajai3@gmail.com
 
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