Subject: Legal Notice / Consumer Dispute regarding Defective Product - Order #14239 - Skergo Backpack

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Seller Name

skergo

Company Name

skergo

Product Name

skergo school bag

Website Name

https://skergo.com/

Customer Care Number

9599920462

Loss Amount

3039

Ratings

1.00 star(s)

Dear Team Skergo,

This is in reference to my order #14239, purchased on May 17, 2026, for an amount of INR 3039.05.

Shortly after delivery, the water bottle holder of the backpack suffered severe structural tearing due to poor manufacturing and substandard material quality, as evidenced by the photographs shared with your support team.

Despite raising a genuine complaint within a reasonable timeframe, your team has unfairly dismissed the claim by labeling manufacturing defects as "normal wear and tear". Supplying a defective product and refusing to provide a replacement or refund amounts to a clear deficiency in service and an unfair trade practice under consumer protection laws.

Please consider this a final opportunity to resolve this matter amicably by processing a full replacement or refund for order #14239. Failing a positive response, I will be compelled to officially file a formal consumer dispute case against Skergo at the Consumer Disputes Redressal Commission in Vijayawada for financial compensation, mental harassment, and deficiency of service.

I expect a prompt and favorable response within 48 hours.

Regards,

Harika