Subject: Order No: OD435213224399778100 dated 15.08.2025.

[Engr. M. Hyder Hossain]

Seller Name

Flipkart Internet Private Limited

Company Name

Flipkart Internet Private Limited

Product Name

ATOMBERG AMEZA REMOTE CONTROLLED CEILING FAN

Website Name

Flipkart Internet Private Limited or /https://www.flipkart.com/helpcentre

Customer Care Number

na

Loss Amount

1817

Ratings

1.00 star(s)

Opposite Party Address

7A Manmohan Banerjee Road, Kolkata 700038. Landmark (Near Vyom)

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Dear Sir / Madam,

I am a Senior Citizen ( Age- 80+) writing to bring to your kind attention a highly concerning issue regarding my above order placed on FLIPCART for a BLDC ceiling fan, Brand : Atomberg Ameza Remote Controlled Fan, Seller: OmniTechRetail). with full advance online payment. The promised delivery date at the time of purchase was 18th August 2025, but the delivery has been repeatedly postponed each day without valid reason. As of now, the expected delivery date is showing as 26th August 2025, which is very much straining, mental agony at this age.



I am an ailing person (Diabetic, Kidney & Nerve problems) and my Doctor has advised me to avoid using Air-conditioner and recommended to use Ceiling fan with lower speed. Instantly I placed the order on FLIPCART to avail the treatment as my Doctor's advice. I personnally tied to contact them at Bangaluru office on Whatsapp Chat explaining my health condition and medical urgency. and requested them to expedite the delivery. They replied that the product has been dispatched from their centre.



It is really heartening to absorb this willful negligency for delivery of a product to an ailing & aged person. At this age I have no income to buy another new fan and also can not cancel the order in fear of returning money by Flipcart. Sir, kindly think about an aged patient's sufferings without a fan for last 10 days.



I now request your honour to find out the cause of abnormal delay in delivery of my order. If they can not satisfy you, I request you to take exemplary action against them.




I shall be obliged, if your esteem organisation try to console me with the following actions:




a) Provide fair compensation for the harassment and inconvenience caused to a senior citizen customer.

b) I am confident that your esteem organisation will also consider the loss in respect of my treatment (non-availability of Fan). etc.

c) Ensure better accountability so such issues do not recur in future by the company.



Awaiting your prompt judgement.



Sincerely yours.



Engr. M.Hyder Hossain



Kindly allow me to prepare the attachemnts or allow me to produce at the time of hearing.