The new Faber Gas cook top glass broke with a blast. Faber are not replacing the unit

amanpreetyatin

amanpreetyatin

New member
Dealer Name
Army Panther Canteen Beas
Company Name
Faber
Product Name
HOB COOKTOP JUMBO 3BB SS
Customer Care Number
1800-209-3484
Loss Amount
6000
Ratings
1.00 star(s)
Opposite Party Address
1086/1/2, Sanaswadi, Taluka Shirur, Pune - 412208, Maharashtra
I bought the Faber gas stove from the army canteen in December 2024, but yesterday it automatically exploded and my 3-year-old child sustained minor injuries. However, Faber does not want to replace my unit even though my product is still under warranty. I launched a complaint with Faber customer care but did not get a good response. Very poor customer satisfaction by Faber. I am very disappointed and think the army canteen should cancel the dealership of such dangerous products from the Faber company. Thanks.
 
  • Send a Strong Written Complaint to Faber India
    • Address it to the regional manager or head of customer service.
    • Demand immediate replacement or refund under warranty.
    • Highlight the safety risk and injury caused.
    • Request a prompt investigation and written acknowledgment.
  • Contact Consumer Protection Authority
    • File a complaint with your local Consumer Forum or Consumer Court citing product safety failure and refusal to honor warranty.
  • Report to Product Safety Regulators
    • Notify the Bureau of Indian Standards (BIS) or equivalent product safety authority about the hazardous defect.
  • Consider Legal Action
    • Consult a consumer rights lawyer to explore compensation for injury, damages, and breach of warranty.
  • Public Awareness
    • Share your experience on social media, consumer complaint forums, and review sites to warn others.
 
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