Thrillophilia travel company fraud: need full refund for trip.

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namrata.chilwant9

New member
Company Name
Thrillophilia
Website Name
www.thrillophilia.com
Customer Care Number
080 4716 6177
Loss Amount
281112
Ratings
1.00 star(s)
Opposite Party Address
Hari Mahal Palace Jacob Road, Jaipur, Rajasthan, PIN: 302006
I had booked a travel booking through thrillophilia travel company (CIN:U63040RJ2009PTC028658, Registration No:28658, NIC Code: 6304)
on date: 15th April, for 'full Italy Tour'. they charged me 2,65,712/- rupees. Their visa team told me that, Italy visa cannot be applied due to less time.
They told me that they will make an appointment for the Switzerland embassy. and make an itinerary for Swiss-Italy cities each 7-8 days.

they told me that the itinerary will be fake/dummy. travel tickets will be dummy. other documents given by them as per visa checklist, like cover letter, travel insurance letter, accommodation letter,. all financial documents, NOC were presented by me like last 3 month paylist and ITR for last 2 years. I collected all the documents and submitted them to the Swiss embassy, as they told me.

VISA appointment was on 17th March and after a week I got a letter saying your visa is rejected with reason a "the information submitted regarding the justification for purpose and conditions of intended stay was not reliable.", visa application Number: CHE-A-007845917, examined by embassy of Switzerland in Delhi on 19-3-2025.

thrillophilia visa team had assisted me advising all documents as per visa checklist and took appointment for me. they did not verified documents before visa appointment. cover letter was provided by them, didnt had mention of their company name, it had mention of swiss cities. there was no description of travel details per date, accomodation stay per city, personal details mentioned. I as first time tourist outside india trusted them completely and did what they asked.

Since my visa was rejected, i had to cancel my booking and postpone my 4th june Italy trip. They charged me 50,000/- extra for this rescheduling. making booking aamount now as 2,81,112/-.It was unnecessary charged money, since visa rejection was completely due to thrillophilia visa team's ignorance. as I was helpless and they took advantage of my situation. The cancellation of the trip was due to the visa team's ignorance and mistreatment towards my application. when i requested for cancellation of whole booking and requested for refund, they told they dont have policy for refund and have to reschedule trip. I want to cancel the whole trip now and get a refund from thrillophilia for this trip. i.e. refund of my full payment 2,81,112/ rupees.

Please help me get the refund for the whole trip. contact me in case of any concerns.


Requestor: Namrata Bhagwan Chilwant
Location: Pune, Maharashtra, India,
 
Hello @namrata.chilwant9

I'm sorry to hear about the distressing experience you've had with Thrillophilia regarding your Italy-Switzerland tour booking. Based on the details you've provided, it appears that there were significant lapses in the visa assistance and documentation process, leading to the rejection of your visa application and subsequent financial losses.

📝 Summary of Your Complaint​

  • Booking Details: Full Italy Tour booked through Thrillophilia on 15th April, amounting to ₹2,65,712.
  • Visa Assistance: Thrillophilia's visa team advised applying through the Swiss embassy with a modified itinerary, providing documents that were allegedly incomplete or inaccurate.
  • Visa Rejection: Swiss embassy rejected the visa citing unreliable information regarding the purpose and conditions of the intended stay.
  • Additional Charges: Post visa rejection, Thrillophilia charged an extra ₹50,000 for rescheduling, bringing the total to ₹2,81,112.
  • Refund Denial: Despite the issues, Thrillophilia declined a refund, insisting on rescheduling the trip.

⚖️ Legal Grounds​

Under the Consumer Protection Act, 2019, consumers are entitled to services that are free from deficiencies. Providing inaccurate or misleading visa assistance, leading to financial loss, may constitute a deficiency in service. Additionally, the lack of transparency regarding cancellation and refund policies can be challenged.

✅ Recommended Actions​

  1. Document All Communications:
    • Gather all emails, messages, receipts, and any other correspondence with Thrillophilia.
  2. Send a Formal Legal Notice:
    • Draft a legal notice detailing your grievances and demand a refund.
    • Specify a reasonable timeframe (typically 15 days) for Thrillophilia to respond.
  3. File a Complaint with the Consumer Forum:

📌 Important Tips​

  • Ensure all your communications are documented and saved.
  • Be clear and concise in your complaints, focusing on the facts and the financial implications.
  • Act promptly; delays can affect the outcome of your complaint.

📑 Supporting Documents​

Prepare the following documents for your complaint:
  • Invoice.
  • Proof of payment.
  • Correspondence with Thrillophilia.
  • Index
  • Memo of Parties
  • Affidavit
  • Events
  • Proforma

⚖️ Legal Precedents​

View similar case against Thrillophilia.

Thrillophilia Customer Care Complaints | Consumer Court.

Thrillophilia Customer Care | Thrillophilia Complaints in Consumer Court | Thrillophilia Toll Free No. to File Complaint.
www.consumercourt.in www.consumercourt.in


Important Tip:
Before taking legal action, it is advisable to first send a legal notice to the Opposite Party.
Click to expand...


Note:
We can assist in:
  • Drafting professional legal notices.
  • Filing consumer complaints for deficiency in service.
Feel free to contact us if you wish to proceed with a legal notice draft or complaint preparation.

Regards,
Support Team
 
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