Uber Decor Fraud

[Neelangana]

I am going to plaster it all over social media. I work in press and will make your everyone knows about how much of a scam is this brand Uber Decor @leenamehta

There’s a lot of evidence on the internet and a lot of people who have not received their refunds from you madam.

 

[Mona]

@TeamMember : I’m not sure whether this portal is still active. I’m experiencing the same issue with Uber Decor as well. I placed an order on December 11, 2025, and they assured me it would be delivered by December 25. However, despite multiple follow-ups, I keep receiving the same response: “It’s still under the production timeline.” They are also not responding to calls. Could you pls suggest what should I do?

I paid 38,249/- for this 7ft Sofa -https://uberdecor.in/products/tartu-nordic-wood-frame-sofa-luxury-minimalist-couch-for-reading-nooks-living-rooms-and-home-decor

any help would be appreciated, thank you!

 

[TeamMember]

Hello all members,

If they are not responding to your emails or WhatsApp, we suggest you to file a case against them in the Consumer Forum.

Feel free to Contact us, for any help in drafting and filing case in the Consumer Forum

Thanks

I’m not sure whether this portal is still active.

We are active..

 

[APARNA SUD]

LEENA PLEASE LOOK INTO MY CASE.
I HAVE RECEIVED A BROKEN TABLE
I WANT IT TO BE PICKED UP AND MY MONEY REFUNDED
DONT WANT A REPAIRED PIECE

I truly appreciate the opportunity to address these concerns. Uber Decor was founded last year with a passion for creating high-quality, handcrafted furniture and decor. As a growing business, we are constantly working to improve our services and ensure a great experience for our customers.

Regarding the mentioned orders:

• Saniya Sathi’s order has been fully cancelled and refunded.
• Kshitija’s order has been shipped recently.
• Priyanka Sharma’s complaint seems to be a deliberate attempt to misrepresent our company. Unfortunately, despite her order being ready for delivery, she refused to accept it, misbehaved with our staff, and even threatened to defame our brand online— which is the reason she initiated this thread.

We understand that as a relatively new business, we may not have a large customer service team, but we always strive to keep our customers informed with regular updates. There is absolutely no case of fraud—we fulfill 100% of all confirmed orders, and if any order is not completed within 60 working days, we provide a 100% refund.

Since we specialize in made-to-order products, each piece takes time to be carefully crafted before being shipped. We kindly request customers to review our production timelines before placing an order.

We would like to respectfully close this matter and reassure new customers that Uber Decor is a legitimate and trustworthy business. For those who prefer an in-person experience, we warmly welcome you to visit our offline store and factory to see our work firsthand. Buy only when you are 100% satisfied with our quality and service.

We understand that online shopping comes with its concerns, especially in an industry where fraudulent businesses do exist. However, we do not engage in any such unethical practices. Our focus is to serve our customers with honesty, both online and offline, and build lasting relationships through quality craftsmanship.

Thank you for your time and trust in Uber Decor.

Best regards,
Leena
Founder, Uber Decor

Hi @Leena,

I'm genuinely surprised by your accusation of being misrepresented by me as a customer. Let's be clear—I have no personal issues with you or your company. My only concern is that I placed an order worth ₹14,000, made the payment, and have not yet received the product. Despite multiple attempts to reach out since March 15th, your team has consistently ignored my calls. I have screenshots documenting each attempt where calls went unanswered, without even a basic update from your side.

Now, your representative has refused to deliver the product altogether, canceling my order and insisting that delivery will only occur if I remove my comments from Google and the consumer forum. This feels threatening, yet you claim harassment. The reality is that I've lost money, faced poor service, and your refusal to deliver the paid-for product.

To transparently highlight this issue, I'm sharing screenshots of our interactions and have recorded calls made by your representatives as proof. Can you provide even one piece of evidence where your team attempted delivery and I refused? Also, on March 27th, I clearly informed you and your team that due to continued non-responsiveness, I would escalate this matter to consumer court—so please don't act surprised now, on 28th I registered this here. (refer to the attached screenshot). I have repeatedly attempted to reach you via WhatsApp, calls, and Instagram on March 15, 16, 18, 21, 22, 26, 27, 28, 30, and 31. None of my calls were answered. While you mentioned March 31 was a holiday, what about the other days? Additionally, my WhatsApp messages went unanswered. Basic customer service requires timely callbacks, clear communication, and proactive updates regarding delays. Throughout this entire conversation, neither you nor your team has offered any apology for the inconvenience caused.

Since you have already cancelled my order this evening April 3rd at 4:08 PM (after refusing to deliver the product), please initiate the refund at the earliest. Thanks!

PS: Glad my speaking up helped some folks get their refunds! Big thanks to this platform for making it possible.

 

[Mona]

Hey there,

I have filed a complaint in cyber security as well as in consumer court - 8528787
I will go ahead and file a FIR as well, thank you so much for your help so far!

@leenamehta FYI, as you are not answering my calls anymore. keeping you updated as well.

 

[Isharm]

@leenamehta I guess this is a pattern with your company....
I ordered a set of 3 side tables Order Value Rs.47,199 on 2 Nov 2025! I received the order almost 3 month later on 25 Jan 2025 that to completely broken!!! (Order no. 2331)
I asked for a refund which was shamelessly denied and they are pushing for a replacement with no guarantee when they can deliver it. I have been insisting for a refund because i have no trust left on delivery timeline and the quality of product i will receive even after replacement. Now, no one is receiving my calls, and even when they do they have a standard response "will have to talk to production".
I have even asked to directly connect to the decision maker on my case as the customer service ladies clearly have no idea what is happening- which they have bluntly refused stating "policy".

 

[Anil Jain]

I truly appreciate the opportunity to address these concerns. Uber Decor was founded last year with a passion for creating high-quality, handcrafted furniture and decor. As a growing business, we are constantly working to improve our services and ensure a great experience for our customers.

Regarding the mentioned orders:

• Saniya Sathi’s order has been fully cancelled and refunded.
• Kshitija’s order has been shipped recently.
• Priyanka Sharma’s complaint seems to be a deliberate attempt to misrepresent our company. Unfortunately, despite her order being ready for delivery, she refused to accept it, misbehaved with our staff, and even threatened to defame our brand online— which is the reason she initiated this thread.

We understand that as a relatively new business, we may not have a large customer service team, but we always strive to keep our customers informed with regular updates. There is absolutely no case of fraud—we fulfill 100% of all confirmed orders, and if any order is not completed within 60 working days, we provide a 100% refund.

Since we specialize in made-to-order products, each piece takes time to be carefully crafted before being shipped. We kindly request customers to review our production timelines before placing an order.

We would like to respectfully close this matter and reassure new customers that Uber Decor is a legitimate and trustworthy business. For those who prefer an in-person experience, we warmly welcome you to visit our offline store and factory to see our work firsthand. Buy only when you are 100% satisfied with our quality and service.

We understand that online shopping comes with its concerns, especially in an industry where fraudulent businesses do exist. However, we do not engage in any such unethical practices. Our focus is to serve our customers with honesty, both online and offline, and build lasting relationships through quality craftsmanship.

Thank you for your time and trust in Uber Decor.

Best regards,
Leena
Founder, Uber Decor

Looks like I am not the first one here - Uber Decor is back to its old ways - no responses and no delivery... they keep saying they will check with the "workshop", but no responses after that. Its been move a month and they dont even send email confirmations of the order anymore. Pathetic company and customer service - being new / small has nothing to do with this - its a simple case of company culture and it must come from the top management as this behavior is clearly tolerated by management. No excuse really - just a big mistake ordering with this company that I will be sure to NEVER repeat again.

 

[Sruthisr93]

Hello,
I ordered a mirror via uberdecor on 25th march
Order number2689 amount 15000
I was told its been shipped, they even shared an AWB on 25th April, its been over 2.5 weeks neither is the courier delivered nor does xpressbees recognise this AWB.
Upon enquiry uber decor support team says its not their issue.
As a customer who has paid full amount for it, i have never faced such an issue with accountability with any other brands.
Leena- what do you have to say for this?

 

[Rushabh Mehta]

Uber Decor's insta account just got suspended guys
reported months back.

 

[Rashmin Perla]

I placed an order with Uber Decor on June 01 for Rs. 73,996 Order number 2995 . This with a promise on messaging that the order will be delivered in 2 weeks. What has followed is a complete nightmare. They said it takes time when I started following up saying their standard order timeline is 4weeks. But now it's 6 weeks plus and each time they keep promising to update after checking with production. Each time they keep taking more than 24 hours to respond even. It's my mistake that I did not read the terrible online reviews of these guys.

a. They are not able to give a timeline on when I will get my stuff for which 100% has been paid with a two week delivery
b. They dont have a number to call and follow up. WhatsApp is the only way. There is no response to a voice call on WhatsApp .
c. They keep saying they will revert day after day and nothing comes of it.
d. I had placed two order - the order for smaller value also shipped recently - I will know the quality of the stuff when I receive that.
e. They are not refunding the money, or shipping the stuff or giving me an update on the status. Only when I get a little aggressive they say they are sorry and again silence.

 

[NaveenE]

I am facing the same problem. We ordered a dining table on June 15, 2026 for 30k and are yet to receive it. The response is very poor and they are not even responding to a request for refund. What are my options now? @leenamehta

 

[TeamMember]

Hello all members,

We are outlining the first step to be taken before filing a case against the UBER Decor in the Consumer Forum.

Please follow the steps mentioned below. If you have already contacted the company via email or whatsapp and have not received any response, kindly share the relevant details with us so that we may guide you further.

Step 1: Send Legal Notice
Send via registered post at:

UBER Decor Corporate Office
Viena Lifestyle Private Limited
1/71, 2nd Floor (Left), WHS Timber Block,
Mansarovar Garden, Kirti Nagar,
New Delhi 110015, India


View Sample Notice: Notice to CMD of the Company

If they already refunded the amount and provided you the reference number but the amount is not reflecting in your account, please contact your bank or payment provider.

This step not only gives the UBER Decor a chance to refund but also helps strengthen your case if you decide to file a complaint with the Consumer Forum later.

Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.

Best regards,
Thanks

 

[eshasangal]

@leenamehta
I am extremely disappointed with how Uber Decor has handled my order #3503 (Reference #D1263), placed on 20th September 2026, against which I paid ₹5,100 in advance.

Before placing the order, I specifically informed your team that I needed the mirror urgently and could not wait for the standard 4–8 week production period. It was only after your representative called me back and assured me that the mirror could be delivered by the end of September that I proceeded with the purchase.

On 30th September, I contacted your team for an update but received no response. I followed up again on 2nd October and subsequently on 3rd October, when I was informed that the mirror was still in production, without any definite completion or dispatch date.

I then sent a formal complaint on 12th October, clearly explaining the situation and requesting a confirmed timeline. Unfortunately, the matter remains unresolved.

Last Friday, following another conversation with your team, I was assured that the mirror would be dispatched on Sunday. However, no dispatch confirmation was provided.

Today, 27th October, I made several calls seeking an update. At approximately 6:13 PM, I was assured that someone would get back to me within 30 minutes. I specifically requested a callback by 6:45 PM, but received none. After calling again multiple times, I was informed that someone had been sent to the factory to check the status.

I understand that manufacturing delays can occur, particularly with customised products. However, my concern is the repeated failure to honour commitments, the absence of proactive communication and the fact that I still have no clarity on the status of an order placed over five weeks ago.

Even the order tracking page continues to show the status as Confirmed, without any dispatch information.

I placed this order in good faith, relying on the delivery assurance provided by your team. I have made every effort to resolve this through regular communication, but it is unreasonable to expect a customer to repeatedly follow up for basic information.

I now request that this matter be brought to the attention of someone responsible who can provide an accurate written update, explain the delay and confirm a realistic dispatch date.

I would appreciate a clear response and a concrete resolution rather than another tentative assurance.