Water Purifier UNRESOLVED ISSUE WITH AQUAGUARD WATER PURIFIER

R

RANJIT KUMAR MOHAPATRA

New member
Dealer Name
CUSTOMER SERVICE OF EUREKA FORBES LIMITED
Company Name
EUREKA FORBES LIMITED
Product Name
Dr. AQUAGUARD NRICH HD RO+UV+MTDS
Customer Care Number
1860 266 1177
Loss Amount
20000
Ratings
5.00 star(s)
Opposite Party Address
B1/B2, 701, 7TH FLOOR, MARATHON INNOVA MARATHON NEXTGEN,
OFF GANPATRO KADAM MARG LOWER PAREL,
MUMBAI-400013, INDIA
Despite having an active AMC of my Aquagard Water Purifier , the service team has not been able to resolve the issue promptly, since i have giving complain last 3 months
 

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Hello members.

Thank you for reaching out. We noticed that you are facing the similar problem with Aquagard Water Purifier, that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Post in thread 'Online AMC taken but Technician or company not responding.'

Dear @Dhruv

We have reviewed your detail concerning the lack of response from Eureka Forbes following the purchase of an Annual Maintenance Contract (AMC). Such inaction constitutes a clear case of deficiency in service under the Consumer Protection Act, 2019.

Legal Grounds:​

According to Section 2(11) of the Consumer Protection Act, 2019, "deficiency" refers to any fault, imperfection, shortcoming, or inadequacy in the quality, nature, or manner of performance required to be maintained by or under any law or contract. Failure to provide services as stipulated...

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
Despite having an active AMC of my Aquagard Water Purifier , the service team has not been able to resolve the issue promptly, since i have giving complain last 16 days
 
My Customer Id is - 1014938780, Service request no. CM-280426-71051123.
Despite having an active AMC of my Aquagard Water Purifier , the service team has not been able to resolve the issue promptly, since i have giving complain last 16 days. Please resolve my issue.
 
Very disappointing experience with Aquaguard customer service. I purchased an Aquaguard water purifier only about a week ago, expecting proper installation support. When the technician contacted me, I was informed that they were on strike and that I had to install the purifier myself with the help of a local plumber.

Yesterday, I installed it with guidance through a video call from the technician. After installation, the purifier started overflowing water in my kitchen, creating a serious problem. When I contacted the Aquaguard customer executive from the Kanjirappally branch (contact number: 9061465568) for support, instead of helping me, he spoke very rudely and used inappropriate language. He even told me, “You are not the one paying my salary” and refused to take responsibility for the issue.

This is completely unacceptable from a reputed brand. A customer who has purchased a new product should receive proper installation support and respectful service, not negligence and rude behavior. I strongly recommend Aquaguard take immediate action and improve their customer service standards.

I hope my complaint is addressed and no other customer has to face this kind of experience.
 
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