Kuldeep.kc2712
New member
- Company Name
- Amazon India
- Loss Amount
- 800
- Ratings
I am writing to formally lodge a complaint regarding 
the sudden and unjustified cancellation of my order (Order ID: [372542966947]), despite the package being marked as "Out for Delivery".
To my utter shock and frustration, the order was cancelled without any prior notification, call, or message from either Amazon or the delivery executive. When I contacted customer support to understand the reason, I was met with unhelpful responses, and the representatives refused to provide a direct email address or a proper escalation channel to register this grievance.
This arbitrary cancellation causes severe inconvenience, especially when an item is eagerly awaited and payment/availability has already been secured. Furthermore, withholding proper escalation channels and refusing to register a formal complaint violates basic consumer rights.
I demand the following:
I expect a prompt resolution to this issue within 24 hours.
the sudden and unjustified cancellation of my order (Order ID: [372542966947]), despite the package being marked as "Out for Delivery".To my utter shock and frustration, the order was cancelled without any prior notification, call, or message from either Amazon or the delivery executive. When I contacted customer support to understand the reason, I was met with unhelpful responses, and the representatives refused to provide a direct email address or a proper escalation channel to register this grievance.
This arbitrary cancellation causes severe inconvenience, especially when an item is eagerly awaited and payment/availability has already been secured. Furthermore, withholding proper escalation channels and refusing to register a formal complaint violates basic consumer rights.
I demand the following:
- A clear and valid written explanation for why an out-for-delivery order was cancelled without my consent.
- Immediate reinstatement of my order at the original price, or swift delivery of the item.
- The contact details of the Grievance Officer to escalate this matter further if necessary.
I expect a prompt resolution to this issue within 24 hours.