Siva Krishna Tallapudi
New member
- Dealer Name
- TCL
- Company Name
- TCL
- Product Name
- TCL 55 inches TV 55V6B
- Customer Care Number
- 18004190622
- Loss Amount
- 29990
- Ratings
- Opposite Party Address
- TCL India
I am posting this complaint to highlight the persistent issue and lack of a permanent solution from TCL Customer Support regarding a defective TCL 55-inch TV, purchased on 06/10/2024.
Issue Description:
The TV display becomes completely blurry after approximately 2–3 hours of continuous usage. To temporarily fix this, we have to switch off the TV, wait for it to cool down, and then turn it back on. This defect makes the television entirely unreliable and unfit for normal use.
Chronology and Repair History:
The issue was first reported in October 2025 via Amazon customer care service, well within the official warranty period. Since then, I have been continuously following up, and TCL technicians have attempted multiple repairs, including:
Furthermore, TCL’s own service technicians explicitly informed me that if the motherboard replacement failed to fix the issue, the company would have to replace the TV unit entirely. However, the customer support team has failed to honor this commitment.
Since multiple repair attempts have failed, I am no longer accepting further repair patches on this defective unit. I am demanding an immediate replacement with a brand-new TV of the same model/specifications under the warranty terms.
Product and Contact Details:
Issue Description:
The TV display becomes completely blurry after approximately 2–3 hours of continuous usage. To temporarily fix this, we have to switch off the TV, wait for it to cool down, and then turn it back on. This defect makes the television entirely unreliable and unfit for normal use.
Chronology and Repair History:
The issue was first reported in October 2025 via Amazon customer care service, well within the official warranty period. Since then, I have been continuously following up, and TCL technicians have attempted multiple repairs, including:
- Replacing the motherboard.
- Updating the TV software.
- Conducting multiple service visits and on-site troubleshooting.
Furthermore, TCL’s own service technicians explicitly informed me that if the motherboard replacement failed to fix the issue, the company would have to replace the TV unit entirely. However, the customer support team has failed to honor this commitment.
Since multiple repair attempts have failed, I am no longer accepting further repair patches on this defective unit. I am demanding an immediate replacement with a brand-new TV of the same model/specifications under the warranty terms.
Product and Contact Details:
- Product: TCL 55-inch TV
- Purchase Date: 06/10/2024
- Recent Complaint / Case IDs:
- IN2607151225110663714
- IN2605071132250521999
- IN2604131133584621956
- IN2608031539416504468
- Address: J 401, Sri Mahalakshmi Residency, Golden Heights Colony, Attapur, Near Upperpalli Lake, Hyderabad – 500048
- Registered Mobile: 9886526801 / 9738810840
