Water Purifier Urgent Escalation – Unresolved AMC Service Request for Aquaguard (Eureka forbes)

snadeempsg

snadeempsg

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Dealer Name
Eureka Forbes
Company Name
Eureka Forbes
Product Name
Aquaguard Aura UV+UF Water Purifier
Customer Care Number
7039883333
Loss Amount
5000
Ratings
1.00 star(s)
**Complaint:**

I am extremely disappointed with the after-sales service provided by Eureka Forbes for my Aquaguard water purifier. I purchased a **2-year AMC** (Annual Maintenance Contract) with the expectation of timely service and technician visits. However, my experience has been unacceptable.

**Details of the issue:** - Water stopped flowing (need filter replacement)
**Product:** Aquaguard Aura UV+UF Water Purifier
**Genuine AMC Duration:** Active Gold AMC for 2 Years (Paid in full) - Valid until 26th April 2026
**Complaint Reference Number:** - CM-090825-57004907
**Date of Initial Complaint:** - 9th Aug 2025
**Follow-ups Made:** Over 10 calls to customer service
**Current Status:** No technician visit, no resolution
**Phone no -** 9686831400

Despite repeated assurances from the customer service team, no action has been taken. I have received no updates, no technician visit, and no explanation for the delay. This violates the terms of the AMC, which promised regular maintenance and prompt service.

I am now requesting one of the following:
1. **Immediate resolution** of my complaint with a technician visit within 48 hours
2. **Full refund** of my AMC amount due to breach of service agreement

If Eureka Forbes fails to act, I will escalate this issue further through legal channels and social media platforms.

**Customer Details:**
Name: Nadeem
Location: Sathyamangalam, Tamil Nadu
Registered Mobile Number: 9686831400

I urge ConsumerCourt.net to take this matter seriously and help me retrieve my AMC amount or ensure service is delivered immediately.
 
Hello @snadeempsg

Thank you for reaching out. We noticed that you are facing the similar problem that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Post in thread 'Online AMC taken but Technician or company not responding.'

Dear @Dhruv

We have reviewed your detail concerning the lack of response from Eureka Forbes following the purchase of an Annual Maintenance Contract (AMC). Such inaction constitutes a clear case of deficiency in service under the Consumer Protection Act, 2019.

Legal Grounds:​

According to Section 2(11) of the Consumer Protection Act, 2019, "deficiency" refers to any fault, imperfection, shortcoming, or inadequacy in the quality, nature, or manner of performance required to be maintained by or under any law or contract. Failure to provide services as stipulated...

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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