salman khan
New member
- Loss Amount
- 45707
- Ratings
- Opposite Party Address
- Zoom car
Dear Zoomcar Team,
I am writing this email with extreme frustration and disappointment regarding my pending reimbursement of ₹45,707, which has been pending for almost 5 months.
Your team has given me repeated dates and assurances, but every time I am asked to wait again. For the last five months, I have been continuously following up, but my genuine reimbursement is still not cleared.
My car was damaged in an accident caused by a Zoomcar customer during the booking. I cooperated with your team and followed the required process. I did not create any unnecessary issue with the customer at that time and trusted Zoomcar to handle the matter fairly.
But today, after waiting for five months, I am being made to feel as if I am asking for something unreasonable. I am only asking for the money that is legitimately due to me.
What would have happened if I had behaved badly with the customer at that time? I controlled the situation and cooperated with Zoomcar because I trusted your company. In return, I have received nothing but repeated delays, false timelines and continuous harassment.
I want to clearly state that this prolonged delay has caused me serious financial and mental stress. My two months' EMI payments have already been affected because of this situation. Please understand that behind this ₹45,707 is a real person who has financial responsibilities.
Zoomcar's own Host FAQ states that when an accident is caused by a Guest, Zoomcar takes care of the logistics and repair cost. It also states that damages occurring during a booking and properly raised through the checklist are covered.
Therefore, I request the senior management team to please stop giving me further dates and provide a clear resolution.
I request you to:
1. Process my pending reimbursement of ₹45,707 immediately.
2. Provide me with a written confirmation of the payment status.
3. If there is any reason for withholding this amount, give me the exact reason and supporting details in writing.
4. Please assign this case to a senior person who can actually resolve it instead of sending me through the same repeated support cycle.
I have been patient for almost 5 months, but my patience has now been exhausted. I respectfully request you not to push a customer to such a level of frustration and financial stress.
You are a company, and we Hosts are the people who trust your platform with our vehicles and livelihoods. Please respect that trust.
I am requesting you with folded hands: please clear my ₹45,707 reimbursement without any further delay.
If this matter is not resolved, I will have no option but to pursue the appropriate formal grievance and legal channels available to me, along with maintaining a complete record of my communications and the financial loss caused by this prolonged delay.
I hope Zoomcar's senior management will finally take this matter seriously and provide a final resolution.
Regards,
Salman Khan
Zoomcar Host
I am writing this email with extreme frustration and disappointment regarding my pending reimbursement of ₹45,707, which has been pending for almost 5 months.
Your team has given me repeated dates and assurances, but every time I am asked to wait again. For the last five months, I have been continuously following up, but my genuine reimbursement is still not cleared.
My car was damaged in an accident caused by a Zoomcar customer during the booking. I cooperated with your team and followed the required process. I did not create any unnecessary issue with the customer at that time and trusted Zoomcar to handle the matter fairly.
But today, after waiting for five months, I am being made to feel as if I am asking for something unreasonable. I am only asking for the money that is legitimately due to me.
What would have happened if I had behaved badly with the customer at that time? I controlled the situation and cooperated with Zoomcar because I trusted your company. In return, I have received nothing but repeated delays, false timelines and continuous harassment.
I want to clearly state that this prolonged delay has caused me serious financial and mental stress. My two months' EMI payments have already been affected because of this situation. Please understand that behind this ₹45,707 is a real person who has financial responsibilities.
Zoomcar's own Host FAQ states that when an accident is caused by a Guest, Zoomcar takes care of the logistics and repair cost. It also states that damages occurring during a booking and properly raised through the checklist are covered.
Therefore, I request the senior management team to please stop giving me further dates and provide a clear resolution.
I request you to:
1. Process my pending reimbursement of ₹45,707 immediately.
2. Provide me with a written confirmation of the payment status.
3. If there is any reason for withholding this amount, give me the exact reason and supporting details in writing.
4. Please assign this case to a senior person who can actually resolve it instead of sending me through the same repeated support cycle.
I have been patient for almost 5 months, but my patience has now been exhausted. I respectfully request you not to push a customer to such a level of frustration and financial stress.
You are a company, and we Hosts are the people who trust your platform with our vehicles and livelihoods. Please respect that trust.
I am requesting you with folded hands: please clear my ₹45,707 reimbursement without any further delay.
If this matter is not resolved, I will have no option but to pursue the appropriate formal grievance and legal channels available to me, along with maintaining a complete record of my communications and the financial loss caused by this prolonged delay.
I hope Zoomcar's senior management will finally take this matter seriously and provide a final resolution.
Regards,
Salman Khan
Zoomcar Host