Hi Flipkart Team,
I ordered the Vrinda Sakhi trouser on 19th August and received the order on the same day. However, your delivery agent did not mark the order as “Delivered” on the platform.
The quality of the trousers was not good, and the fitting was also not satisfactory. I was expecting better quality, so I decided to return the product under your 7-day return policy.
However, because your delivery agent did not update the order as delivered, it is still showing as “Undelivered” on the platform, and because of this, my return is also not being accepted. The fact is that I have already received the product.
I contacted your customer support on 20th August, and I was told that the issue would be resolved by 26th August. But it was not resolved. After that, I was given new timelines of 28th August, 29th August, 30th August, 1st September and now it's 2nd sept. Still, there is no resolution.
Every time I contact your team, I only hear, We are working on it, We are discussing it with the team, or “Our logistics team is looking into it.
What exactly is your team discussing for so many days? Why is nobody actually resolving the issue?
I have already uploaded the pictures of the product and all the required details and bills. I am attaching them again for your reference.
Order ID: OD438336878018585100
I am ready to return the product. Please arrange the return and process my refund immediately. Your delivery agent's mistake should not become the customer's problem.
Do you need anything else from me? I have provided everything on time. If required, I can even provide CCTV footage from my building as proof of delivery.
This has been going on for almost 13 days now. I have been following up repeatedly, while your team keeps putting my query on high priority without actually resolving it.
I don't need another timeline. I need a proper resolution.
How long am I expected to keep waiting? I paid for this order, and I want my refund. Money does not grow on trees.
This is extremely frustrating and completely unacceptable customer service.
Resolve my issue, arrange the return, and process my refund. I do not want another date or another excuse.