Title: Complaint Against Flipkart for Order Marked as Delivered but Product Not Received – Request for Refund or Redelivery
Dear Sir/Madam,
I would like to raise a formal complaint against Flipkart regarding the non-delivery of my order, which has been incorrectly marked as delivered.
I placed an order on Flipkart and was contacted by the delivery partner. Believing that my order was being delivered, I shared the OTP over the phone. However, I later discovered that the product had not been delivered to me, and nobody at my address had received it.
Despite the order being marked as delivered, I have not received the product. This has caused me considerable inconvenience and concern because I trusted the delivery process and shared the OTP in good faith.
I request Flipkart to investigate this matter, verify the delivery partner's actions, and provide a proper resolution. I expect Flipkart to do either of the following:
- Arrange immediate delivery of the product I ordered.
- Provide a full refund if the product cannot be delivered.
I also request Flipkart not to reject or close my complaint merely because the order status shows “Delivered.” The actual delivery of the product needs to be verified.
I request the concerned grievance team to intervene and resolve this issue promptly. If Flipkart fails to provide a satisfactory resolution, I may consider approaching the appropriate consumer grievance redressal authority.
Order ID: OD338894024701381100
Product Name: ATEEFA HOME DECOR(REVOVLING STORAGE RACK VEGETABLE KITCHEN RACK IRON KITCHEN TROLLEY)
Order Date: 15/10/2026
I hope this complaint will be taken seriously and that I will receive a fair resolution.
Thank you.
Regards,
An aggrieved Flipkart customer