Used product delivered, Not initiating the refund

[Ramesh Kumar]

Dealer Name

NUUKLIFE Consumer private limited

Company Name

NUUKLIFE consumer private limited

Product Name

NUUK FOLDE Cordless & Rechargeable 7 inch table fan

Loss Amount

1999

Ratings

5.00 star(s)

Opposite Party Address

1460, sector 7 extension, gurugram (HR)122001

On 30th May 2025, I bought a rechargeable fun which is-
1. Used product
2. Battery life is too short as compared to claimed

Since, 6th June I am trying to return it but didn't get the product return option at orders tag of amazon app. On 8th June, through customer support option in orders tag of amazon app. This product was bought on EMIs, and my EMI bill will be raised on 12th June, Thus I request them to schedule my return and initiate my refund that I can save my EMI and processing fees from Bank. As a response, I was told that this is new product, and its return pickup can be schedule on 26th June and you will have to pay your processing fee and EMI charges. Even though a lot request they are not initiating my refund, and I was forced to pay the processing fee and EMIs charges. Now seeking your help to get my refund including processing fees and penalties.

9th is last to return the product, and I have been trying from 6th and from amazon executive I have told that you are not doing the return within timelines

Amazon order number:- 402-6163127-8937903

 

[TeamMember]

Hello @Ramesh Kumar

Kindly Review Amazon Return Policy Before Initiating a Return

We kindly request that you review Amazon website’s return and refund policy before initiating a return request.

Please note that in some cases, customers may need to ship the product back themselves, while others may qualify for a pickup. Many customers assume that Amazon will arrange pickups and issue immediate refunds, but the actual process can vary depending on the item and the reason for return.

To avoid any confusion or delays, please take a moment to check the full return policy available on Amazon website. It provides all the details you need regarding eligibility, return methods, and timelines.

Thanks

 

[Ramesh Kumar]

Hello @Ramesh Kumar

Kindly Review Amazon Return Policy Before Initiating a Return

We kindly request that you review Amazon website’s return and refund policy before initiating a return request.

Please note that in some cases, customers may need to ship the product back themselves, while others may qualify for a pickup. Many customers assume that Amazon will arrange pickups and issue immediate refunds, but the actual process can vary depending on the item and the reason for return.

To avoid any confusion or delays, please take a moment to check the full return policy available on Amazon website. It provides all the details you need regarding eligibility, return methods, and timelines.

Thanks

I have spoken with your customer care executives; my product was eligible for return but the pick they were scheduling at 26th June and my EMI bill will be generated on 11th June, how this can be expected from a company like amazon and at Delhi NCR region and from your team I was told that you will have bear your processing fee and other bill amount "Ham kuch nahi kr skte". while yesterday was the last date to return. I want my 100% refund with processing fee and penalties as today I am not eligible to return this product from my side. And the behaviour from your executives were also intolerable.

Thanks