- Company Name
- EUREKA FORBES INDIA
- Product Name
- LVAC VOICE PRO VAC N MOP ROBOTICS VACUUM CLEANER
- Customer Care Number
- 18602661177
- Loss Amount
- 20000
- Ratings
- Opposite Party Address
- Eureka Forbes Ltd., B1/B2, 701, 7th Floor, Marathon Innova, Off. Ganpatrao Kadam Marg, Lower Parel (West), Mumbai, Maharashtra – 400013, India.
I have ordered for "ACCESSORIES KIT FOR EUREKA FORBES LVAC VOICE AND N MOP ROBOTICS VACUUM CLEANERS-13 PIECES" on 22nd September 2026 with order ID DQY1KA9M41979650 and paid Rs.2099/-. They wrongly delivered some other accessories by name "DUST BAGS FOR SMARTCLEAN AUTO BIN" on 28.09.2026. Immediately I called the customer care and raised complaint. Amazingly, the return window on my devices order page was disabled within one hour after receipt of wrong accessories parcel by me. None checked the descripton of accessories on address label and product labes affixed side by side on the parcel box. Since then I am continuously sending mails and raised my grievances. No response. Later I escalted the issue to grievance officer through grivance form available in the eureka forbes website. a person by name Kausthabh called me and asked some information and assured that he will resolve the issue. later no response. After that, I registered a complaint with NCH. Then another person by name Mr.Varun from grievance desk called me, again asked the details, he also kept quite. After my complaint, some person calling, hearing the story, then kept quite. Till now they are unable to replace the wrongly delivered accessories with the accessories ordered by me. I also posted this issued on social media. Again same story. They asked details, sought 24-48 hours time to resolve. No response.The worst customer service of EUREKA FORBES. They utterly failed to supply the required accessories to customers. Can I approach consumer forum seeking direction, compensation for my mental agony and suffering?
