Water Purifier Wrong product delivered and installed - Aquaguard Enrich Stylo 2X RO+UV Stainless Steel IOT

RAVI KUMAR V

RAVI KUMAR V

New member
Dealer Name
EUREKA FORBES LIMITED
Company Name
EUREKA FORBES LIMITED
Product Name
Aquaguard Enrich Stylo 2X RO+UV Stainless Steel IOT
Customer Care Number
02262277488
Loss Amount
18499
Ratings
1.00 star(s)
Opposite Party Address
EUREKA FORBES LIMITED
No:24, 2Nd Floor, Devasandra Main Road, Near Top Market, Ayyappa Nagar, Kr Puram - 560036
Sales Enquiry : 02262277497
Service Request : 7039883333
wrong product delivered and installed now not responding for my replacement request

sales contact - Raju +91 9164499810
company
EUREKA FORBES LIMITED
No:24, 2Nd Floor, Devasandra Main Road, Near Top Market, Ayyappa Nagar, Kr Puram - 560036
Sales Enquiry : 02262277497
Service Request : 7039883333
 

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Hello @RAVI KUMAR V

Thank you for reaching out. We noticed that you are facing the similar problem that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Post in thread 'Online AMC taken but Technician or company not responding.'

Dear @Dhruv

We have reviewed your detail concerning the lack of response from Eureka Forbes following the purchase of an Annual Maintenance Contract (AMC). Such inaction constitutes a clear case of deficiency in service under the Consumer Protection Act, 2019.

Legal Grounds:​

According to Section 2(11) of the Consumer Protection Act, 2019, "deficiency" refers to any fault, imperfection, shortcoming, or inadequacy in the quality, nature, or manner of performance required to be maintained by or under any law or contract. Failure to provide services as stipulated...

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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